“I was expecting to receive my £325 very expensive cashmere jumper to come with a nicely packaged box and a bag to store the jumper. I have been a very long standing customer of N Peal so left disappointed.”
Dear Faisal,
Thank you for your review and I am sorry to hear you were left disapointed with the way your order was packaged.
I can see it has been some time since you last ordered online with us and since then, we have introduced an Eco-Packaging option, which does not include a gift box this is becuase we have received lost of feedback from customers that a gift box is not required with every order and reduces the amount of cardboard we are using. We do also still offer the gift wrap option which includes a classic N.Peal box. I can see at checkout it appears the eco option was selected for your order, please accept my apologies for the confusion.
If you were planning on storing the garment in one of our lovely N.Peal gift boxes, please let me know and I will happily organise this for you.
Many thanks
Ben
Customer Service Manager.
“Incredibly prompt postal service, and beautifully wrapped and received. From the moment I removed the item from the box, I felt I had something genuinely special to wear. Yes - the cashmere items from N.Peal sit at the high end of the cost spectrum - but if you're looking for cashemere of a truly exceptional nature, that does not itch or scratch - this is it.”
“I’m desperate to buy and keep something from them. Great quality. But I struggle with styles and colours. Such a shame. Great buyer experience though.”
