Dear Jacek,
Thank you for your review and apologies, I can see you have received duplicated emails regarding leaving a review with us, we will ensure this does not happen again.
If you need anything at all, please feel free to get in touch and have a lovely day.
Many thanks
Ben
Customer Service Manager
“I have been buying N Peal for the past 7+ years. The heavier cashmere sweaters hold up much better than the lighter weight. The colors are good. However, I am finding the prices to be high and the quality not as good as Loro Piana. Overall, very worth purchasing the heavier weighted sweaters and other clothing if it is on sale.”
“The vast quality is soft and very good. I'm 5Ft petty size; the vast is too long for me; I wish N.Peal will make some clothes in petty or in cropped style.”
“Luxurious quality and styles. I bought my first N. Peal garment over 30 years ago and it’s still beautiful. A very good reason to live in cooler climes!”
“I was really bummed to find out that products are made in china/mongolia. For the price they should definitely be made in Europe of Mongolian cashmere.
Also the opacity surrounding the garments origin was not appealing. I had to google and rely on 3rd party sites to figure out where the sweaters were actually produced. There was no info on the product page or tag, maybe intentionally? This all felt kind of dishonest.”
Thank you for your feedback. I’m sorry to hear that the garment didn’t meet your expectations.
We are completely transparent about the sourcing of our cashmere, which comes from Inner Mongolia, and you can read more about this on our website here: https://www.npeal.com/pages/our-cashmere. Our focus is on providing the highest quality cashmere while ensuring ethical and sustainable sourcing.
We never intend to mislead our customers, and we always strive to provide clear and accurate information about our products. Your thoughts are valuable to us, and we appreciate your input. If there’s anything we can assist you with, please don’t hesitate to reach out.
“I previously purchased sweaters in person at Burlington Arcade. Using the website was easy since I already knew my size. Checkout and delivery were good”
“The support team always responds quickly and to the point. I had some issues with EU customs but everything was resolved quickly thanks to the support team, thank you very much!”
“I used to wear a variety of warm clothing including cashmere from a popular high street store..but then one blustery winter day, I dashed into N.Peal, fearing I might freeze to death. I purchased my first cardigan and have never looked back. It's the softest and warmest of cashmere, well tailored and like a promise kept, of consistent high quality.”
