I ordered and paid for a pair of Air Max 3 Radiant Red at 8:30am sat 28/11 (day of release). Offspring took my Money and I got a order confirmation email later that day. 3 days later Tuesday 1/12 I hadn’t heard anything so emailed offspring customer service who told me it can take 3-5 working days for dispatch. To place an order on Saturday and not receive updates is poor to say the least. Tonight 4/12 I’ve had an email to say my order has been cancelled and I will be refunded. I had seen the reviews on this site (post purchase unfortunately) and the many others who have experienced the same so can’t say I’m surprised and was half expecting it. No doubt somebody will be along soon to say ‘sorry stock situations can change between point of order and dispatch’ blah blah blah but at the end of the day size, end and others don’t have these problems. If you don’t have the stock then don’t take the money, simple. It seems like they have issues with inventory and their systems for managing stock availability. It seems like they need to address this and invest to bring this in line with what is expected by paying customers. As it is it’s an absolute joke and just waste of everyone’s time. An honest message and feedback for Offspring. I am but one customer, and you likely won’t care, but this seems to be a common theme at the moment and I’m not alone judging by reviews on this site. You really need to up your game and actually look after your customers. I will never use offspring nor office again and will be telling others about this poor experience. I buy at least 10 pairs of trainers and other footwear each year for me and my family. You’ve lost my custom and Ill never purchase from you again. It’s a competitive online market in tough times, so good luck if you keep this terrible service up. Stands out as one of the worst online purchase experiences I’ve had. I’ll vote with my feet and spend my money with a retailer who appreciates their customers.