I bought a pair of trainers 13 December, for my daughter, they didn't fit so sent them straight back following their returns procedure. I noticed I hadn't received a refund so contacted them and they said I needed to wait ten days, I did, still no refund so contacted them again, they said its outside the ten day investigation time?!! they have you in a corner. So to date no refund, they are breaking the law and I am determined to get my hard earned money back from this scamming company. My husband runs a retail company and is appalled at their customer service and unlawful way of handling customers who are completely innocent and feel like they have been robbed from this disgusting company. Offspring rely on people not making a fuss. I urge all of you reading this who have been robbed to fight back and get your money back, don't stop until you do.