I was left with the impression the day previous that all was completed and in order by a previous agent. Apparently not as I was inundated with e-mails & in total and all sent within 3 minutes of each other. Had to contact office and go through the whole process again as previous agent hadn't completed the process nor save the replies I gave to the questions she asked. Second agent EJ1 was much more thorough an professional and although it took a while to go through everything again it was simple and well managed. Hopefully this time I will not have to contact them again to cover old ground. To be fair, had I dealt with EJ1 from the outset then I would have awarded 5 stars.