You only realise how good your insurance is when you make a claim. On Friday, before a Bank Holiday, an idiot ran into the side of my wife's car whilst she was stationary. We rang the claim line and the agent (AD9) was excellent, she took all the details and even called one of the witnesses to confirm they would give a statement. During the call, she realised that she could not get us a replacement car that day and so she passed us to one of their partner organisations who could assist quicker. She always explained what she was doing and transferred us through the phone so that we were always aware of what was happening and not having any delays. Excellent service, thank you very much.