After suffering a car collision this evening I was very shaken up and nervous of the insurance claiming as I have never before gone through the process. Your employee was exceptionally attentive towards me which immediately calmed my situation. I cannot thank her enough for her help throughout the duration. She spoke clearly and passionately, even taking the time to have a little laughter to ease the way I clearly feeling. An employee such as Anna (AD9) in my opinion, should have the gain of promotion, she is exemplary and a credit to your company. Thank you Anna, your kindness boded well. AD9