Absolutely appalling company, complete rip off, if you want any advice DO NOT TRUST THIS COMPANY!
I didn’t think it could get any worse after trying all day to contact their sister company One Call insurance who fobbed me off at least 6 times, they pretend they have nothing to do with them yet they are the agents on the Ageas policy certificate and they are the ones who give the phone numbers out to contact i to make a claim.
ONE CLICK took my money £530 2 weeks before my policy started then sent me the policy details with many errors on it, ( purchase price of my car £1400, value of my car £1400, mileage 1 mile etc, My car cost me £23,000 4 years ago and is valued at £15,500 now.
They have changed the figures I put in when I got a quote.
(the day before the policy started it would not let me log on or no one would help me, then today my policy started I managed to get live chat, they told me I had to pay another £128 or I would not be insured for anything above £1,400!
I couldn’t cancel as I would be left without insurance and every company’s price would be extortionate now that I need it today.
I would just like to add, myself and my wife are in our 60,s, never had a claim and not one single point on our licences in the last 35yrs and fully protected no claims. Last year we paid £240 for the same car,
I am absolutely appalled at how we have been treated, it’s criminal and I can not prove they are lying.
This company does not speak to anyone or give phone numbers you can only do a so called live chat.
DO YOURSELF A FAVOUR AND TAKE OUT YOUR INSURANCE WITH A BONAFIDE WELL KNOWN COMPANY, THIS OUTFIT WILL STITCH YOU UP LIKE THEY HAVE DONE WITH US.
1 year ago
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