Who are these people talking about ? You cannot contact these clowns to change or cancel anything no phone no email and why auto renew ? The renewal was double last years policy !You have no option but to take auto renew when you take out a policy then you cannot cancel it I have spent hours trying to get through to a live person I had to fill in a form for buildings and contents although I only have contents then they tried to get me to accept a new renewal quote ! As for he how quick did they reply to your queries you have to tell them before they can Good luck but never again !!!!