Having taken out a car insurance policy I contacted the on line chat to ensure my payment had went through ok. Firstly I was very impressed by how quickly I got a response from an agent. Not the usual hour or so I have experienced with other organisations. In matter of minutes I was chatting on line to an agent. The responses to my questions were prompt, helpful and very professional. The agent even out lined particular benefits of some of the additional add ons to my policy. I can honestly say that the level of customer service, interaction and professionalism of the agent is the best I have ever experienced in all my time dealing with on line agents with other companies and believe me I have dealt with a few. Well done and thanks