“Thanks for your help yesterday, I have completed the payment process today, but can't progress to the portal section until tomorrow, so I'll probably need some help with that!”
“I was supported by Ei1 following my car insurance purchase. Ei1 was very quick and efficient to deal with my query. Good staff and keep Ei1 offering great incentives...thanks”
“This is a review on the price and customer service.
Much cheaper than other companies.
Had all my questions online via the chat app. Service agent was very helpful and honoured the original price offered for no claims discount protection.
All being well I never have to find out how good the company is at dealing with a claim.”
“I set up a new insurance policy with One Protect today... it was taking a while for the insurance docs to arrive, and I was panicking as supposed to be collecting my Daughter from school! I spoke to Ellie (Ei1) on 'live chat' who said she would chase up the relevant team... within minutes, the activation email had appeared and I was able to register for the customer portal - subsequently accessing my insurance docs... all insured and off to pick up my Daughter from school shortly! Thank you Ellie, you've no idea how much I was stressing and I really appreciate your help... Happy Christmas & new year!
Kindest regards
Sarah”
