“Ek2 -4th Agent in three days, two of them cut me off This is a dreadful way of communicating for those of us with additional needs At least EK2 made a resolution happen Thank you”
“Toni (TJ1) was very helpful and efficient. My questions were answered promptly and concisely and the whole transaction was conducted professionally and fully met my expectations. Much better service that those companies that outsource their customer service.”
“MG9 resolved my issue. Having updated my cover to include business use, I was surprised to see that the newly issued certificate did not contain the additional detail. MG9 was able to advise that my occupation also needed to be updated, before the business cover could be added. This was all resolved in under 30 minutes
Thanks MG9”
“MG9 resolved my issue. Having updated my cover to include business use, I was surprised to see that the newly issued certificate did not contain the additional detail. MG9 was able to advise that my occupation also needed to be updated, before the business cover could be added. This was all resolved in under 30 minutes
Thanks MG9”
“Without my confirmation they decided to renew my insurance and even draw money. I have to contact with on line lots of times to cancel this renewal.
Today I am able to chat with agent MB9 and she eas very helpful and friendly. Sorted out my problem promptly
Thanks Mia”
“Agent Ti2 was very helpful, needed a change in vehicle policy. Online portal didn’t complete so went via chat. All done pretty quickly & politely. thank you Tia.”
“I decided not to accept my motor insurance renewal quote from One Protect. Despite this, Tyler was thorough, and highly professional in reviewing my parameters and offering an alternative quote. It was reassuring that he fulfilled all my requests to the fullest extent. Highly commended.
On a different matter, I was disappointed that the updated quote from One Protect would not feature in the top 30 quotes received from motor insurance companies for the same parameters. Last year, One Protect were at the very top of the equivalent list.”
“My car failed its MOT yesterday so at this stressful time I had to sort out what happens about the insurance. I had a live chat with OC3 who patiently took me through all the implications of different decisions. He explained things clearly and waited while I confirmed each step. Thanks, Oliver, you made this so much easier and that encourages me to return to the company when I get my new car.”
