“My customer service experience was a pleasure. I spoke with GF7 and he was so friendly and helpful I felt really happy to have him to help me. He definitely went above and beyond to help me and I felt confident with him. He is a real asset to the Company.”
“I have just had an online chat with JA1, otherwise known as Josh. He was really helpful and is going to double check some information regarding my policy. Once he’s checked and confirmed the information, he’s going to email me back, especially if anything needs to be amended. Thanks JA1.”
“You have taken an unauthorised payment of £24.99 this could have resulted from a mail you’re offering brake down cover which was not required . I informed you that I already was a RAC member , please refund this immediately do not ever remove funds from my account unless authorised”
“I made an enquiry using Online chat about ensuring my wheel chair adapted van insurance quote had accurately captured all the modifications on the vehicle that I had declared using a comparison website. Ellie Ei1 dealt with this enquiry and was very helpful. She demonstrated in depth knowledge of the comparison site quotes process and waited patiently whilst I went off and tried numerous measures to add modifications and update the quote. I had an issue with the online chat keeping on trying to time me out, which wasn't helpful, but obviously that was a systems issue. Ellie Ei1 herself was most helpful.”
“MG9 was great helping me with my query today.
But I have to say, as I'm new ro this insurance company, I find that the chat is slow, it takes awhile for messages to be sent through.
Thank you MG9!
This ofcos isn't the fault of the agent, but just wanted to mention it so that can some how be improved.”
