“Site did not recognise my car (its on the DVLA Vehicle check website) and it appears that it is impossible to speak to a human (shame). The "Live Chat" is anything but "live" - slow and cumbersome.
The agent (if she really exists) was good though. AT3, if you are not AI, thanks.”
“Have only just taken out insurance so have no opinion as yet but was sent a text message at 6.03 this morning to provide me with a link should I need to make a claim. Have a family member in a hospice and texts that early are highly inappropriate”
“Not very good communication skills when they required a No claims bonus proof , not clear instruction as to which documents they needed & very limited as to how they would receive them .”
“Had a bump only a scratch, lady called took 45 mins to go through, really poor English and then said I needed to talk to dvla as they couldn't access my details. So did that all fine that end, had to get back to our call, all fine the previous lady had put postcode in wrong despite going through it 5 times. These people should be able to understand English and speak it clearly”
