“I had an excellent experience with GF1 today. I had only just purchased my cover, which was due to take up to 24 hours to activate, but I needed it to start sooner. GF1 handled this quickly, politely, and professionally, ensuring everything was sorted without any hassle.
She also took the time to inform me about an optional upgrade to my policy, clearly explaining the cost. Although I chose not to proceed, it was presented as a good option without any pressure, which I really appreciated.
GF1 checked if I needed any further assistance and advised me to look out for an email with details on accessing the online portal. When I asked about my Direct Debit date, she responded promptly with all the information I needed.
Overall, this was a very positive first impression of the company’s customer service—especially considering I had only purchased the policy an hour earlier!”
“Im a new customer and had to use the online customer portal Chat.
I had to review the advisor, reference JC1, who was a breath of fresh air (which is not the case with so many other online advisory systems).
JC1 was so helpful for my multi-questions. I received clear and satisfactory responses. Thank you JC1. You made enquiring about some confusing points quick and easy. Respect. Thanks. I am happy to have found One Protect if thus is an indication of their service.”
“Chatted with jt3 who got straight to the point and offered good advice, also highlighted other services available, but I already had those covered from other sources”
