I had the pleasure of dealing with BL1 (Bethan) during my chat session on the portal, and I couldn't be more impressed with the service I received. From the moment I reached out, BL1 (Bethan) they were incredibly attentive, patient, and knowledgeable. They took the time to fully explain the process, answered all my questions, and made sure I understood every step along the way. What stood out the most was their genuine care for my concerns. They went above and beyond to ensure I understood what I needed to do to ensure I provided the correct documenation . They handled my enquiry swiftly and with the utmost professionalism. It’s rare to find such outstanding customer service these days, and I truly felt like I was in good hands. I highly recommend BL1 (Bethan) to anyone needing assistance. . Thank you for your exceptional service! I am surporsed you are not running the whole of customer services