Today- after a few previous attempts!-to resolve an issue re. A ‘Change of Address’ fee! 😬-Adam-(AW1) had the patience and understanding! to appreciate I am unable to type my ‘chat’ responses very fast and also accommodated my concerns and queries with expertise to a very satisfactory outcome! Brilliant Service! Adam-Thank you!-Please may I suggest that One review-1)Your customers care/needs policies and 2) Fees re. Customer Policy Changes-pro rata to time taken to amend policy/provider details! 😊
1 month ago
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