If there a zero star they would get it. checked stock plenty in stock ordered a set of garden furniture, they took my money and even sent me an email giving me delivery details when I phoned the delivery company they did not have the items. tried phoning outandout no answer eventually I contacted sales and i was told this item is now out of stock no phone call or refund. When I ordered new stock had just arrived according to their web page. offered refund it would take 3-5 days day 10 no refund phones arent answered emails not answered and even emailed Daniel Fairburn the owner twice not even the courtesy of a reply. avoid this company unless you want to be hundreds or thousands of pounds out of pocket. no customer service and I have seen Daniel's account blaming the virus instead of his own poor business practices. you can not enter into a contract to supply goods and fail to do so not inform the customer and fail to refund disgusting I now have to spend hours/days trying to sort this out time I do not get paid for. with the bank but court action will follow please do not use this company and ignore their tv adverts