“Do not buy from this company, they are not trading anymore but they still might be taking payments.
Tried contacting them but they blocked my emails and didn't answer the phone. No customer service at all. They must be living a lavish lifestyle on other peoples hard earned money.
Luckily I payed with PayPal on my credit card and they refunded all my money. Thank god for company's like PayPal .”
“Same as everyone else, ordered in June, goods not delivered and no response from customer services. Debenhams are still selling this company's furniture so why can't they arrange for Debenhams to send out goods that have been paid for???
I have disputed this with my card provider but I'm not holding my breath with regards to a refund.....absolute disgrace!!!”
“Do not order from this company nothing received but have taken my money placed order for palma furniture I have been advised this company has gone into liquidation.”
“Avoid this sham! Ordered my furniture in May still not arrived £499.00. Can't get through to anyone nor are they answering my emails. Given a date for delivery then received a strange email to say due to unforseen circumstances it couldn't be delivered nor could my furniture be tracked. I've contacted klarna who I paid through as I've had enough just hoping they can now sort out a refund.”
“Terrible!! I am waiting for my refund. 5-10 days is now over a month!!! Nobody responds to emails, picks up a phone. Really really bad. How do I get my money back? Terrible customer service. And this company.”
“Avoid this company. They have a non existent customer service. Phones are never answered and you get a message saying email. I must have sent six emails and tried phoning them about 20 times. I have now given up as its clear no one mans the phones or answers emails. They owe me £550 on an order I cancelled!!!! Avoid at all costs!!!”
“Do not go anywhere near this company, cancelled order after waiting two and a half month, now had no refund after3 weeks! They've had my money since April, if you call customer services you get cut off, sent an email and no response”
“Order placed in May. Delivered date moved so I requested a refund. Promised that my money would be refunded in June
It's now August and no refund. They have stopped answering my emails and they never answer the phone. I can't believe that this company can continue to scam people out of their hard earned cash.
They are cowboys please DON'T order anything from them because they will keep you money and you'll get nothing in return”
“Palma garden furniture set ordered mid May scheduled to be delivered a month later eventually after several emails (they don't answer the phone) it was delivered on July 29th. The box was damaged and within one panel of the sofa was so badly damaged it was impossible to assemble.
Two days later still no response to my request to have this garbage collected and to progress a refund. NON EXISTANT CUSTOMER SERVICE, AVOID THIS COMPANY AT ALL COSTS.”
“Please do not order from this company. I ordered mine in April to be delivered in May. I received a email on the 5th of june saying it had arrived in the uk and would be delivered in the next week. But still waiting on the 18th of July. I have been blocked from making comments on fb and Instagram. I have reported them to trading standards and contacted watch dog . I would give them a minus if I could. I have tried over 50 times to
speak to someone but they never answer.”
“Awful service, delays so had to cancel order, poor customer service and now haven't been refunded. Meant to be refunded in 5 - 10 days it's been 20! Do not buy from here.”
“Quality of outdoor table & bench absolutely shocking. And customer service is even worse. They have inability to reply to messages. When they eventually reply after several chasers the replies are incompetent. Finally organised a collection for a refund. Still waiting over a month for them to process a refund. Avoid avoid avoid this company.”
“Is this company a scam?? Zero emails or updates on my order that I paid for in June , yet your website clearly states in stock item. I have reviews this company now 5 times and seeing what I can find out on the directors . Something needs
To be done about the none existent customer service department. You can not operate like this and you must be held accountable for taking peoples money with no idea when you can fulfil their order.”
“Have been waiting for 3 months for my order. I paid extra for assembly. When the order finally arrived, half was missing. There were no screws in the box so the workman couldn’t assemble it. No one answers the phone or responds to emails.”
