“Unwilling to honour frame guarantee on sofas bought 3 years ago which have defects. They agreed to replace, then became very difficult, then said they would make another offer, now gone silent and not returning emails. Been going on for over 3 months, we have to always chase. Appalling after service, silence suggests very unwilling to honour guarantee, so should be a red flag to other customers who have bought sofas. Terrible way to treat a customer. Says a lot about the business ethics. Given sufficient time so about to escalate to Resolver and/or Trading Standards etc.”
“Furniture meant to be arriving 30th April. Order placed in March. No contact made by company to update. I chased for an update to be told it would be arriving in June!
Order cancelled and refund requested.
Check before you buy with this company to save a ridiculous wait”
“Brilliant service, given delivery date then followed up with time slot the a telephone call 30 mins prior to delivery. Only disappointment was it came in two deliveries. Team delivered to the deck as requested.
Thank toy”
“I'd just like to say thank you and that I'm very pleased with my purchase the service I received was great ! Fast delivery and great value for money.”
“Utter rubbish! Ordered in Feb told it would be April.. not a massive problem I was contacted by there delivery partner "Panther" and told to expect delivery on Friday. Booked the day off.... only to be told that Panther was having technical issues and the item wasn't yet in stock. Spoke to out and out and they confirmed the Panther now had the stock and the delivery was rearranged for the next Friday another days holiday booked awaited the delivery slot... 1754 message from Panther item not in stock please contact out and out to rearrange delivery!”
“Ordered previously and fantastic service.
However, they now advertise a product, take your money, and give you a delivery date and that you will be notified of the delivery time the day before. Didn’t hear a thing so emailed them about this. Got an email saying it was out of stock. They then offered us a similar product that we were happy to buy and then a few days later emailed to say this was also out of stock. If a product isn’t in stock, please state this on your website.”
“Where to start
Next day delivery from it had to wait 5 working days as there courier panther (terrible delivery team) system was down 1st problem
Incorrect item box 1 of 3 was delivered
Then I was advised by Chen in specialist department my item wasn’t in stock so I’m stuck with furniture can’t use and then it suddenly became in stock…. By the way none of this is done by phone only email. Had to wait another weeek to recover the item. I was then advised when correct box would turn up they would collect incorrect item the courier didn’t and refused again panther.
Finally got the correct item 3 weeks later - courier panther again come to collect but was to delivery another item again…. Honestly this place shouldn’t be trusted with your order
The product it self is great but terrible service.”
“Edit from my previous review:
EDIT: After speaking with the company to sort out the issues (from owners comment below), I thought I was getting somewhere with delivery stated 16th April, this has now been changed once again. WHY LIE!!!! I have wasted my annual leave to accommodate you and you have failed twice! This is now beyond a joke. And yet on the phone you asked me to amend my review to what I am assuming would be a more positive review to suit yourself, well here is the edit (not one you were hoping for).”
“WARNING!!!!!
Absolute DIABOLICAL company. Ordered item in December 2023 for delivery in February 2024. They constantly changed the dates of delivery eventually stating item would arrive 10th April and delivered to me within 5 working days from the 10th, they blamed the continuous delays on the attack on the red sea, however looking at live shipping times during the red sea attack, they were talking complete rubbish.
Yesterday I eventually got delivery confirmation stating my delivery would be with me on the 12th April, a few hours later the courier company changed status to state that the company had not released the product in time for delivery, after clicking the link, it then stated that delivery attempt was failed, then shortly afterwards that my item was in quarantine! Eventually getting through to customer service this morning they have told me it won't be delivered until the end of April. How on earth do you think that this is acceptable?
4 months! 4 months you have had my money, 4 months you have constantly made up excuses. What annoys me the most is that I could have ordered from an alternative company as I was torn between the sets, now the other company has no stock. I am LIVID!
ABSOLUTE SCAM OF A COMPANY. AVOID AT ALL COSTS!!!!!!!!!!”
“Wish I had read Trustpilot reviews of this company before ordering. Delivery date comes and goes with no sign. If you are lucky enough to speak to anyone you get told a different story each time. Latest delaying tactic is that delivery date means delivery to them, not you. Once they receive the items they will then take a further two weeks to "quality check" their delivery before "starting" to dispatch. Items being advertised on their site with a current "delivery" date of 29th Apr some nine weeks after my order!!!”
“Bought a garden set at a great price with free cover. Really happy with purchase, easy to assemble, all I need now is the sun to appear! Delivery was superb, was earlier than anticipated which is always a bonus and the delivery men were really friendly and helpful. Very pleased with service all round.”
“I paid for my garden furniture 6 weeks ago. After receiving an email to tell me it was back in stock. I then went ahead and ordered my Garden furniture. Paid in full. Only to be told it will not arrive until the 31st May. I have never waited so long for any item ordered before. I’m not happy. I cannot ever get through on the phone. Still no garden furniture. Summer will be over by the time it arrives”
We apologise for the inconvenience caused by the delay in the fulfillment of your order. It is our goal to provide the best experience to our customer in their every purchase. We are sorry that this did not reflect on your transaction due to the limitation that we had with our stocks. Rest assured that we will use this as the basis for us to improve further.
Thank you!
“Learn more about legal disclosure regarding public reviews on Google Maps
Out & Out Original - Furniture
2 Sherman Walk, London SE10 0YJ
Home Furniture Shop
Lynsey Bradley
1967 points
11 hours agoFantastic website which is easy to use with detailed information helping to understand size and scale of furniture. Pictures are plentiful and helpful too.
Delivery was super quick; we couldn't believe how quick! Normally you wait weeks and weeks, but this was 48hrs and we ordered over a weekend!
The delivery team was excellent too. It consisted of 2 handling and they took their time taking extra care in our home. They were super polite and respectful.
Thank you for a lovely experience and beautiful furniture. We're super impressed and are already looking at what our next purchase will be!”
“Really disappointed with the service I have received from OUT & OUT. I ordered the 9 seater garden furniture sofa at the beginning of the year. I received an email to say that my delivery wouldn’t be coming until April, I then got a text to say it was coming in March, a small box arrived which contained the goods for the footstool. I then had to contact the company and put in a claims form for the rest of the goods, I got another delivery date only for that to contain the glass for the top of the table. I have still not received all of the goods and am yet to submit another claim form. Extremely disappointed that the delivery is taking so long and I have not received any communication from the company regarding updates of my order- I do not recommend.”
“After reading many mixed reviews (some being very negative) I must admit I was apprehensive about ordering from this company, but with the garden furniture sets being so much cheaper than other sites I had been on I took a gamble and I’m so pleased I did. Within minutes of purchase I received an email confirming my order and was sent a message saying I would be sent a text giving me a time slot the night before my delivery was due. I received a text the next evening around 10pm with my 2 hour time slot, 2 days after purchase my garden furniture was delivered and I honestly couldn’t be happier, I have huge anxiety so it was such a relief when it turned up in perfect condition with nothing missing or damaged. Took my husband and I around 2 hours to put together but I’m so happy with it! Highly recommend this company”
“We have just bought our second Rattan Furniture and we are over the moon the quality is outstanding for the money. They kept us up to date on the delivery and came within 2days of ordering highly recommended”
