Outandoutoriginal Reviews

"Waited 4 weeks for screws to turn up to complete the garden sofa, screws provided for this were not properly made and did not fit. After an initial response by customer service and a promise of replacements in 3-5 days, further e mails ignored for 3 weeks. \r\nScrews eventually arrived, very shoddily packaged ( see photo). It seems Out and Out are happy to spend vast amounts of money advertising in the weekend papers and magazines but not on customer service. Would not use again or recommend. Note the vast majority of positive reviews available are from the US not the UK."

"I purchased the 'Malibu Corner Sofa Set', whilst it looks very nice it is extremely poor quality. Within the first year the wood has begun to bow and split (I cared for the product as instructed and even paid extra for the covers which I use religiously). I contacted the company as they offer a 1 year structural guarantee, stating they will replace a faulty product. They refused to replace it and offered me a poultry \u00a350 (the set costs \u00a31299). Definitely one to avoid."

"I purchased the 'Malibu Corner Sofa Set', whilst it looks very nice it is extremely poor quality. Within the first year the wood has begun to bow and split (I cared for the product as instructed and even paid extra for the covers which I use religiously). I contacted the company as they offer a 1 year structural guarantee, stating they will replace a faulty product. They refused to replace it and offered me a poultry \u00a350 (the set costs \u00a31299). Definitely one to avoid."

"\n53 minutes agoNEW\n\nVery poor quality furniture. Ordered table and chairs less than 3 months ago. Yesterday my husband (not heavy at all) sat down on one of the chairs and he was thrown to the ground as one of the legs broke. The metal had snapped! He has severely injured his lower back and bottom with heavy bruising and now cannot sit properly due to pain...contacted the company via phone call but it said inbox full..and emailed them to which we received an automated reply to say they are busy and it may take up to 5 days to respond. Do not order from here at all...very unsafe and poor quality.\n\n"

"\n53 minutes agoNEW\n\nVery poor quality furniture. Ordered table and chairs less than 3 months ago. Yesterday my husband (not heavy at all) sat down on one of the chairs and he was thrown to the ground as one of the legs broke. The metal had snapped! He has severely injured his lower back and bottom with heavy bruising and now cannot sit properly due to pain...contacted the company via phone call but it said inbox full..and emailed them to which we received an automated reply to say they are busy and it may take up to 5 days to respond. Do not order from here at all...very unsafe and poor quality.\n\n"

"AVOID AT ALL COSTS!!! We received our outdoor furniture only to find it looked like a shop second. Every piece had damage and the entire back section of the 3 seater had been coloured in with a black marker to try to hide all the paint that was missing.\r\nWe filled in the 48 hr claim form with all the pictures and after 72 hrs had passed we called them to get an update and were told we had to wait ANOTHER 72hrs for someone to call us back.\r\nThey have 3 phone extensions and no one answers any of them except option 1 who handle the outsourcing and don\u2019t offer any reassuring customer support.\r\nWe finally got a call days later and told them we wanted a refund before they did the collection as we did not believe they would refund us based on all the negative reviews on TrustPilot. They offered a \u00a3100 refund before the collection and said the rest would be paid out after they had the goods.\r\nDue to the fact that I did not trust them I had started a claim with PayPal as this was my payment method and they told me that this was being blocked by PayPal and they couldn\u2019t do any refund. LIES! They tried to schedule a collection which I asked them to cancel as they hadn\u2019t discussed any further refund options and they ignored this request. I asked them to respond to PayPals request for more detail regarding this purchase and they ignored this attempt to sort this issue and did not respond to any of PayPal\u2019s queries.\r\nI called and cancelled the collection myself and another subsequent attempt 2 days later was declined by myself also.\r\nThis furniture has been sitting in my living room for 5 weeks and they have ignored any requests to refund my money for the crappy goods they are trying to pass off as new.\r\nI am happy to say that PayPal won the case and my money was refunded. Out and Out have still not discussed a refund with me and I have asked them to collect their crappy goods asap. I can guarantee they will not get back in contact with me regarding a refund from their end as they are crooks. They should not be allowed to trade as they are robbing people and putting hard working people through an extremely stressful process for goods that do not fit the bill."

"AVOID AT ALL COSTS!!! We received our outdoor furniture only to find it looked like a shop second. Every piece had damage and the entire back section of the 3 seater had been coloured in with a black marker to try to hide all the paint that was missing.\r\nWe filled in the 48 hr claim form with all the pictures and after 72 hrs had passed we called them to get an update and were told we had to wait ANOTHER 72hrs for someone to call us back.\r\nThey have 3 phone extensions and no one answers any of them except option 1 who handle the outsourcing and don\u2019t offer any reassuring customer support.\r\nWe finally got a call days later and told them we wanted a refund before they did the collection as we did not believe they would refund us based on all the negative reviews on TrustPilot. They offered a \u00a3100 refund before the collection and said the rest would be paid out after they had the goods.\r\nDue to the fact that I did not trust them I had started a claim with PayPal as this was my payment method and they told me that this was being blocked by PayPal and they couldn\u2019t do any refund. LIES! They tried to schedule a collection which I asked them to cancel as they hadn\u2019t discussed any further refund options and they ignored this request. I asked them to respond to PayPals request for more detail regarding this purchase and they ignored this attempt to sort this issue and did not respond to any of PayPal\u2019s queries.\r\nI called and cancelled the collection myself and another subsequent attempt 2 days later was declined by myself also.\r\nThis furniture has been sitting in my living room for 5 weeks and they have ignored any requests to refund my money for the crappy goods they are trying to pass off as new.\r\nI am happy to say that PayPal won the case and my money was refunded. Out and Out have still not discussed a refund with me and I have asked them to collect their crappy goods asap. I can guarantee they will not get back in contact with me regarding a refund from their end as they are crooks. They should not be allowed to trade as they are robbing people and putting hard working people through an extremely stressful process for goods that do not fit the bill."