“**UPDATE** 20/07/23 - finally got my items a month after I placed my order after weeks of phone calls / emails - utter joke apparently there are no management I was refused my request to speak with someone of authority no heartfelt apologies been talked to in a very impatient manner- bored - told I’d not be able to submit a serious complaint or hope for any form of goodwill gesture etc - DO NOT ORDER from them !
***UPDATE**
Today 18/7/23
Having received a delivery confirmation for tomorrow without being contacted as promised I had to get in contact again with this bizarrely rung business which apparently has no supervisors/ managers or a CEO ? 🤔
Worst experience almost a month since I placed my order and with my guests arriving Monday I hoping my items will arrive by the end of the week. It’s been the most frustrating and stressful process even when I have taken the time (a great deal of time has been wasted simply trying to receive nearly £900 of items) my requests have not been meet I asked them to stop just booking dates for delivery without consulting me first I’m going through a lot of personal problems with my health meaning lots of appointments. Three times now they have booked a date they obviously can’t give you any indication of time for dates I’m at hospital appointments. So after nearly an 40 minutes this time on the phone with a very unsympathetic and abrupt call handler I have been told I’ll get my entire order on the 30th - when I asked to be put through to the supervisor or manager they said they don’t have one when I said I didn’t believe this I asked for the details for the owner apparently they don’t have one either thus does feel like a complete scam - Panther their delivery couriers are just as bad as I had to take time to explain my situation and they promised thus time when my order arrived to their warehouse I’d get called to confirm a delivery date this didn’t happen I got told it be tomorrow- waste of my time it’s been upsetting the guy on the phone actually was so uncaring and rude I ended up in tears at the end if my call - I want a manager to call me or email this has not been how you treat a consumer especially one paying nearly £40 for the delivery service. This was a huge spend for me and it’s been tarnished I’d like a manger to respond!
Watch this space will I get my garden furniture in time for the event I purchased it for in time?
* I’d like to point out that Emmanuel basically cut through me to say basically you can’t complain you won’t get a apology from a manager let alone a discount on the match furniture cover I’d asked to be offered given the long wait period still not having my paid for items which could ruin my garden party with guests I’ve not seen in years who are staying !! shocking
I’d of given a 0 if it was a choice ordered a decent amount of stuff last month and since this time this company have made it impossible for me to accept my orders either my order is in stock or it’s the out ??? I cannot contact them - their what’s app chat and emails are not responded to for up to 5 days I was on hold for over an hour yesterday and despite me wasting much of my own time and telling her when I could accept delivery and not their delivery partner has still decided to ignore me and try to deliver today I’m out I wanted Friday but the lady at Out and Out told me my order was out of stock ! It’s becoming a very frustrating and hugely stressful and time consuming experience it’s now mid July I did this order for the summer ?! I really can’t understand how they think this system works they seem to have no communication system in place between theirselves and the delivery company- it’s a Russian roulette! How they expect people to be able to be that flexible to receive the order is insane these are large items - I also was charged nearly £40 for my delivery why am I not called to discuss the status of my delivery and given delivery options I’m the paying customer I don’t want to cancel now given it’s mid July and the time and anxiety I’m going through I’ve even made them aware of my disability and how they are effecting my health !!
No one responds!! No one cares what I was told yesterday after waiting a hour to discuss my order was not passed on to their delivery team far from it so they also do not keep their promises!
A truly unprofessional inefficient and frustrating company who clearly have a few staff members as possible and I’ve received not one single apology.
Please lovely consumers don’t use this company you may get some good discounts but it’s not worth the pure feelings of frustration and I now wonder if I’ll ever get my order - unacceptable!”
“Ordered Stockholm chaise set for garden 2 months ago, 1st delivery was 2 of the same box number (2of 2)
Table and chair, so no box 1 of 2- the corner chaise sofa plus all fittings. Emailed customer service as telephone call is non existent. They came to collect one of the wrong delivered boxes and said they would bring the correct box, box 1 of 2. They said no we have not got it, it's out of stock, how can it be when its a set.
Worst mistake I've ever made, buying from out and out.”
“i can only describe this company as scam merchants.
placed an order for garden furniture showing in stock. immediately when order was a pre-order email was received. tried to contact their customer support by email and phone without a single reply and this is 12 days after the order was placed. when phoning you will in a queue and when get to number 1 it will say they cannot take their call. in my opinion do not use this site”
“We've ordered a 9 Seater Lounge set on April, expecting to be delivered on May 12th. We just received one out of 2 boxes and still missing the other one. It's absolutely impossible to contact with customer support service. This is a SCAM. Really dissapointed with the company. Please review company opinions if you consider on buying. Order: #165529”
“Avoid, ordered and paid for furniture in Nov and I’m still waiting for anything to be delivered, you just get told that the courier is planning there route and they don’t seem to care that months have passed and I’ve not got what I’ve paid for”
“I buy a Savannah White Side Table for my drawing room and I got it at "OutandOut" store. This masterpiece has brought liveliness into my drawing room. Thank you so much!”
“I ordered a few furniture items like bedside tables,mattress and 6- seater dinning table set from thid outandout online store. each item is just amazing and beautifully crafted. the quality of material is sturdy and durable. good delivery service also. thank you so much!”
“It's stunning store! That was my best occurrence with any online furniture store. I would surely say that it was excellent one. Great website! Thanks!”
“Terrifically Satisfied with the services given by this online furniture store. Washington Grey Console Table helped me a lot to arrange all my requirements. Thanks a lot!”
“My purchasing experience with this online store was just astounding. The Button - Oak Cabinet is perfectly fulfill to store my study material and for all of my books.”
“The service was superb by this online furniture store! I had never expected such type of delivery service and quality of product from any online furniture store ever. It was Great store for purchasing good products!”
“Buy some Home ware accessories for my new rented house. It's adding attracts to my entire house. It was such a friendly experience to buy furniture from OutandOut online store!”
“Recently purchased Alexandra-Square Dining Set to make my house complete. The quality of chairs is just impressive and looks stable too. Thanks, The OutandOut team!”
“It is well designed and user friendly website to make your smooth ordering. Furniture items are so well described and nicely with its entire description. Must check for everyone!”
“It's been so extremely pleased to see Olivia Armchair Dark Grey Velvet which I bought it last week . The fabric used is of premium quality and its totally refreshed the appearance of my drawing room, I was very much satisfied with this product. Thank you so much!”
“It was such a fantastic experience to purchase all sorts of furniture items. Quality and their price point are just good. Their team members was so helpful to guide you while making your order, I without doubt recommended them again. Thanks!”
“I was very well-satisfied with the build quality and the sophisticated design of Vola White Bookshelf. It is quite spacious and their partition is very well designed. I was also quite stunned with the delivery service provided by The OutadnOut store. Looking to buy more. Thanks a lot!.”
“I ordered few furniture items Bedside sofa set, mattress and 4-seater dining table set from The outandout store. Each item was just stunning and wonderfully crafted. The quality of material is well built and durable.The delivery of product was also good. Thank you so much!”
