Buying writing pens for me has always been a personal thing. As more businesses move online we begin to lose that personal touch, and with it a good customer service experience, as we end up dealing with chat bots or email only. Well, how wrong was I when I recently made an online purchase from the The Pen Shop. Having initially been informed of a stock issue affecting my order, a quick call later and the issue was being resolved with the type of customer service experience long lost. Well done The Pen Shop for the great service and wonderful product, the recipients were thrilled to receive the pen gift sets. Wishing you ongoing success for 2025.