“Great level of service from the Pen Shop. The order was somewhat complicated but I had a great level of support in obtaining a lovely pen as a present.”
“Good advice and the pen arrived in two days.
Just two issues:
We were told it was free 24hr delivery but this option was not available when ordering
The order form was not user friendly.
Otherwise, great”
“This was my first order. Ordering was simple, delivery exceeded my expectations for a personalised order!! Items were well made. Iām very pleased with my purchase.”
“Very helpful response to my mistake. I inadvertently ordered the wrong refill for a family member, and received a replacement, after returning the original, very quickly by return.”
“Excellent customer service. Pen arrived very quickly and beautifully gift wrapped. Kept informed from purchase to delivery. Would certainly recommend. š Excellent quality.”
“Very easy purchase. Only problem - when I received my order (2 pack of Cross biro refills) they were slightly bent, presumably done during shipping. Fortunately usable once straightened.”
