“The pen itself is perfect, Arrived on the recipients birthday.
However I feel that the cardboard packaging did not show off the full potential of the pen itself
For pens over a certain price I feel that it should be presented in a better case, an extra nib and set of extra cartridges as a free gift would have been nice.”
“Bought a pen for my grandsons 18th birthday and had it engraved. I am sure he will love it.
You sent it quickly to his home address. My daughter opened it and was delighted. Thank you.”
“The refills are not good quality and I cannot write with them properly. It feels very rough and I have to press very hard and hold the pen very upright to get the ink out. Very disaapointed in the producs you have sent me. I have uploaded a video of how the pen writes. The first word is whilst holding the pen verticla which is not how I write. The second word underneath is how I normally hold the pen and would write but it feels very rough ans th eink is not coming out. Please send me another set of cartridges urgently.
Order number: 168102”
Hi Naveed,
Im so sorry the refills you recieved did not work well. We only sell geuine Montblanc refills and it is very rare that we get any back. Of course we can replace the refills for you. If you could send us the original ones back and as soon as they are recieved we will send you a replacement on a next day delivery.
“Web site was clear and easy to use, and ordering was simple. Communication on delivery was equally clear, and my order arrived promptly. Goods were exactly as advertised, and reasonably priced”