Hi Team, Bubba was my third fur baby entrusted in your care..I was disappointed with a couple of things..the day I made cremation details I was very clear..small red urn..Bubba's collar was to be put in urn with her(not cremated)..when I rang to confirm delivery I was told there were no red urns left Bubba would come home in a scatter box..I was gobsmacked.. when I made arrangements two months prior,why wasn't Bubba's urn set aside..I had paid deposits as requested..Janice informed me you had a rush on cremations..so you use someone else order? I asked if she could check other location for urn and Janine found one..undue stress..when Bubba arrived home I opened her urn no collar in there..after a search of the bags it was in the bottom of the bag..this was not my instruction..however your framing service you now use were amazing..great service great product..but the delay in delivering earlier .. they waited just over 3 weeks for Bubba's castings..this was paid for a couple of days after Bubba's passing..my pick up and delivery person was just AMAZING!!!!