Service of cremation itself was what it advertises and can't be faulted however the communication from the company to the customers is extremely lacking and impersonal. After an initial phone call and being sent to a website there was no customer service at all. I even had to call myself three days after submitting the email forms for follow-up and even then the follow-up was just asking me to pay. There was also no confirmation of when Nix would get dropped off at our house besides the one mention of it in the one call, again that I had to make to the company as noone followed up with me after I submitted the Web form Subsequently we were not home when your employee came. Having zero communication from the company besides an initial call and a impersonal website that treats a pet like any other object just ordered off the net. It makes it feel like the company is about the $$ only. Follow-up calls cost very little and mean alot to a person and a confirmation email or follow-up email costs even less.