I only put one star because I couldn’t do a review without one! INCOMPETENT to say the least! I make a habit of only doing good reviews when I receive good service but I felt I had to. Families rang up to ask about progress of cremation was told bill had not been paid so they paid, bill had been paid for days before hand! I rang them Friday to ask opening hours on Saturday as I work from 9-5 weekdays. I was told 9-5 I said I would be up to pick up ashes at 9,30, one hour later they are still trying to track down ashes only to find out they have gone home with the driver for the weekend!!! I drove for 3 / 4 of an hour to pick my beloved boy up and it will take me an hour to get home then to drive another 1 / 2 an hour to Palm Beach to pick him up INCOMPETENT!!! This is a very distressing time and I feel absolutely sick to my stomach.