I had to cancel the service and phone before we received it. I ordered on August 1st, and when August 15th arrived I still didn't have confirmation of shipping, I reached out to customer service who did confirm the phone hadn't been shipped and she couldn't quickly give me a date about when it would. What good is a free trial when I don't have my phone by the stated 10 business days? I'm very disappointed with the whole experience and can't recommend Pinwheel. The website needs to be changed and state the correct dates about when phones will be shipped, if it's longer than 10 days, the trial period should be extended.