I understand that they have my kid's safety in mind, which I appreciate. But, nothing about using this phone or the caregiver app is easy. I approve an app and two-three days later it finally appears on my kid's phone. That might be good publicity for Pinwheel, they are protecting my kid, but they don't have to deal with a frustrated kid for two days because the app that I approved is not on their phone. And this was a PInwheel approved app. Calling the helpline is little help either because you can never get anyone. I should have gotten my kids an Apple watch and then limited their access like a lot of parents I know have done.