We just learned when our Granddaughter received her phone for her Birthday that Chen forgot to add the SIM card to our order. Very disappointing that her phone could not be activated and we are not waiting to hear back from Pinwheel on when they can ship out the SIM card. I understand mistakes are made. It’s how these mistakes are handled afterwards it what makes a company. I had to argue with customer service that I should not have to pay additional shipping to correct their mistake. Their initial answer was I could order the card from Amazon or Mint Mobile with free shipping. Now waiting to hear back from customer service to see how they are going to handle.