I ordered the pinwheel phone per a recommendation from a friend who uses one. My family of five use iPhones but my child has found a work around all the settings and tries to access adult content. I payed rush shipping and received the pinwheel phone for my child to have a phone to use for while I am out of town. I wanted it to be safe and zero access to the internet. After about a hour of having the phone turned on I found a loophole to access the internet. This was not through a third party downloaded app as I did not download those. This was through a privacy policy link under a tab in settings. Normally I’d be quick to return something with this kind of problem but instead I reached out to the company. They were so prompt and treated this issue as an urgent matter. I received a call from Ralph their lead and was told he had solved the problem and closed the loophole. This was less than 10 hours after they opened for the day. I felt very heard and was very impressed. I have been waiting years for iPhone to fix some of the problems in parental controls and settings and pinwheel took less than a day. Thank you Ralph and to the engineers for taking this matter seriously and finding a solid fix so my child is safe. Because of how this was handled I would absolutely recommend this company! If you buy a phone and find any problems reach out to their customer service and they will help you quickly.