We've been customers for over 3 years for 2 kids and I always recommend this as an option to parents navigating getting kids their first phones, especially when they're nervous. I'm never nervous! Pinwheel phones are what my kids know, and yes, sometimes they gripe about not having Iphones like friends, but ultimately this phone is better than none to stay in touch with others. The world is a scary place and their young brains need to stay away from social media and open internet use as long as possible! Rizza is always friendly and helpful in chat when I need her also.