I was searching for the Connetix Tiles Creative Pack (102 pcs) and came across the Play Faire website. Having never heard of the company before, I was a little hesitant to place an order. But I went ahead — and I’m so glad I did. I accidentally ordered two of the same item (the checkout process was a little too smooth!), but when I got in touch, I spoke with Jessie Arnold, who was incredibly helpful and reassuring. She let me know that one of the orders would be cancelled and that the refund would be processed within a couple of days. True to her word, the refund landed in my account just as promised. I also asked for a quick follow-up email for peace of mind, and she followed through right away. Honestly, the whole experience was faultless. The item arrived the very next day — within 24 hours — and I was genuinely impressed by how fast and efficiently everything was handled. It was also packaged really well. Based on this first experience, I would sincerely rate Play Faire a solid 10/10. It’s clearly a well-run, customer-first company. I won’t hesitate to order from them again in the future, and I’ll definitely be recommending the website to other parents. Absolutely delighted.