How to start a poor review? I am a real estate investor in the US with better things to do than write a review. But in fairness to the other unwitting buyers out there, I think it’s important for me to describe my unbelievably poor experience. On October 24, 2022 I ordered 5 bottles of very expensive white port wine at a cost of $448 plus $79 for shipping. My goal was to have them as gifts for the Holidays. When in late November and December with no delivery I began inquiring as to the whereabouts of my order, the lack of customer service was striking. Days and sometimes a week would go by with no responses. When a particular person who’d handled my case would respond, they would say that “it got lost in Madrid”. Since I can buy good Port wine in the US, I suggested that the order be cancelled and a credit be issued to me. This person said that that couldn’t happen until and if it got returned to them. Since no one had any idea where the shipment was, and if it was to ever make it to me, this could take months if at all. I checked in no less that 10 times with always the same response taking no responsibility whatsoever. Remember that the shipper was hired by them at my cost ($79). Finally, in late January 2023, I inquire again only to hear “it went to your address but you rejected the delivery”. Please note that never was I told that it would arrive, when and if a signature was required. Since I was traveling at the time there was no way it was “rejected”. No notice of attempted delivery was left on my door. I only heard about the “attempt” when I checked in with the company. The next time a different service rep. Said that it finally returned to them. This occurred the week of February 7, 2023, 4 months after originally placing the order. Everyone has problems. What differentiates good and very bad companies is how they handle those issues and their level of communication. In case you’re wondering if I’d ever go near these guys again, the answer is obvious. Order from them at your own peril.