“Excellent selections of wines efficient ordering process speedy deliver.The delivery company broke bottles of wine in my last delivery and Patricia was excellent and very helpful in resending a replacement crate of wine”
“How to start a poor review? I am a real estate investor in the US with better things to do than write a review. But in fairness to the other unwitting buyers out there, I think it’s important for me to describe my unbelievably poor experience. On October 24, 2022 I ordered 5 bottles of very expensive white port wine at a cost of $448 plus $79 for shipping. My goal was to have them as gifts for the Holidays. When in late November and December with no delivery I began inquiring as to the whereabouts of my order, the lack of customer service was striking. Days and sometimes a week would go by with no responses. When a particular person who’d handled my case would respond, they would say that “it got lost in Madrid”. Since I can buy good Port wine in the US, I suggested that the order be cancelled and a credit be issued to me. This person said that that couldn’t happen until and if it got returned to them. Since no one had any idea where the shipment was, and if it was to ever make it to me, this could take months if at all. I checked in no less that 10 times with always the same response taking no responsibility whatsoever. Remember that the shipper was hired by them at my cost ($79). Finally, in late January 2023, I inquire again only to hear “it went to your address but you rejected the delivery”. Please note that never was I told that it would arrive, when and if a signature was required. Since I was traveling at the time there was no way it was “rejected”. No notice of attempted delivery was left on my door. I only heard about the “attempt” when I checked in with the company. The next time a different service rep. Said that it finally returned to them. This occurred the week of February 7, 2023, 4 months after originally placing the order. Everyone has problems. What differentiates good and very bad companies is how they handle those issues and their level of communication. In case you’re wondering if I’d ever go near these guys again, the answer is obvious. Order from them at your own peril.”
“I spent over $100 dollars on wine. Most of the cost was for the shipping yet the items never arrived. At first a representative checked in often but then 3 month later stopped completely. I asked for a refund and they said that if they receive the returned items they would refund and took no responsibility for items lost in the mail. This is consistent with a scam.”
“Terrible experience. I live in Porto (shop is in Porto) and not only did it take a week to ship, I still haven’t received from shippers. I have been still waiting a week for delivery. Don’t order if you need or want your wine delivered in expected time frame. You will be disappointed and frustrated.”
“The company is a con beware.
Ordered wine, took 21 days to arrive.
I live in the west coast of the usa, to save money it was shipped to the east coast and trucked across the country.
Awful customer service, well there isn’t any and no responsibility from them. Freight was a rip off
They are a rip off
Buy Portuguese wines elsewhere , these are not the guys to do it from.”
“You have switched courier to TNT. This has resulted in 5 cases gone missing, 6 or more bottles of Port broken, non standard replacing by TNT to cover up. All in all a disaster on a 100+ bottle order. I have many questions and none answered so far by PV or TNT.”
“Superb range of wines otherwise not available in the UK, amazing prices. As a brexit benefit, we now have to pay UK import duty and VAT though, so be forewarned. My DHL invoice on my last order (cost £214) was an extra £267 for excise and VAT. DHL had charged me VAT at about 50% and duty on 36 litres, NOT 36 bottles. A total mess which took me 10 months to rectify, and I saved £124 on this bill. I suspect a lot of other customers may be due a rebate from DHL. Check your invoices carefully. This is a brexit/DHL issue, nothing to do with PV who are a great company.”
“Amazing service - 4 and a half days from order to delivery in Northern Ireland. Great wines, ports, spirits and foods at fantastic prices. Only problem? Too much choice!”
“I am very pleased with the selection of wines, excellent value for money and the work of the staff.
Hope the shipping fee does not increase anytime soon.”
“Have used for years but delivery today cost £96.40 on top of original purchase price. With great regret this will be my last order. Shocked that charge is being added without any evidence or paperwork or communication from customs and excise. Looks like DHL acting as tax collector with added fee for the privilege
and no choice given to customer. Feels a bit like the private parking charges and one wonders if this might be open to abuse. Think that when paying taxes we are entitled to a breakdown and. Not just a straight fee due to Dhl”
“Beware!!!
Love the wines but now the custom and duty taxes have hit with DHL they have become too expensive and a poor company to deal with!!
Total extra charges from DHL were £96.69 which was more than 100% of the bill from Portugal Vineyards. The original invoice was for only 104.42 euros (around £93)!!! I contacted PV to see if they could help with the charges but they were not prepared to. When I requested a refund, they informed me that they would have to bring the wine back and charge me for this - plus any customs or duty costs that they would incur while importing back into Portugal would be passed to me... Therefore I was forced into paying the ridiculous custom and duty charges…🤬🤬🤬
My friends and I were regular customers but have decided to look elsewhere for our wines as PV gave us no warning that this would happen. We feel cheated by PV and warn any potential customers to be prepared to pay more than double that of your original invoice!!! 😔🙈”
“BEWARE 100% CUSTOMS DUTY NOW PAYABLE ON ARRIVAL IN THE UK
Have been buying wine from Portugal Vineyards and spent over GBP1,000 recently. My previous order arrived a couple of weeks ago this month with no problems.
I immediately placed my next order for Euro140.
A week or so later, I received an email from DHL that i needed to pay £103 for customs duty etc. due to Brexit rules.
P Vineyards did not make this known at the time of ordering and is now my last order with them”
“BEWARE - if you are ordering from the UK
I ordered a case of wine from here on 25/05/21 which arrived a few days later.
The Total cost for the wine including shipping to the UK was £100.54
I have today 18/06/21 received an Invoice from DHL
for Customs Duty / VAT Invoice for £96.32 for this order. This almost Doubles the price.
Which breaks down to
Duty £1.47
VAT £30.29
Other Levy £53.56
Extra Charges £11.00
Total £96.32
I have queried this with Portugal Vineyards who gave me a link to their small print in their Terms and Conditions.
If I had known about this I wouldn't have ordered from them.
BEWARE”
“This Dows Fine White port has always been a favourite of ours and all of our friends.It seems to be unavailable on the high street since our local stockist closed. Portugal Vineyards have supplied us since with first class service and at such a wonderful price. Will always do business with them.”
“Oh my goodness, we have been getting our wines from Portugalvineyards, for a few years now
We fell in love with Portuguese wine, while on holidays there
Portugal vineyards, has the best wines ever
Out of all the years in buying wine from them, we have just came across 1 wine, which we weren’t to keen on, so that shows, just how great these wines are
We will always buy our wine from them
Great wines , fantastic price, and fast delivery service”
“ive been using portugal vineyards for two years and have been pleased with all wines ive ordered, but today i received a bill from DHL,the delivery company saying they had to pay the duties on my shipment government taxes and duties vat etc, my original bill was 82 euros, which i paid portugal vineyards, now this bill is for £96,90, Because of this it will be my last order, its also happened to other customers in my area.”
“Do not use if you are in the UK. The price doubles when customs intercept the parcel so its not nearly as cheap as it seems.... in fact 20% dearer than sainsburys or majestic”
