Portugalvineyards Reviews

"How to start a poor review? I am a real estate investor in the US with better things to do than write a review. But in fairness to the other unwitting buyers out there, I think it\u2019s important for me to describe my unbelievably poor experience. On October 24, 2022 I ordered 5 bottles of very expensive white port wine at a cost of $448 plus $79 for shipping. My goal was to have them as gifts for the Holidays. When in late November and December with no delivery I began inquiring as to the whereabouts of my order, the lack of customer service was striking. Days and sometimes a week would go by with no responses. When a particular person who\u2019d handled my case would respond, they would say that \u201cit got lost in Madrid\u201d. Since I can buy good Port wine in the US, I suggested that the order be cancelled and a credit be issued to me. This person said that that couldn\u2019t happen until and if it got returned to them. Since no one had any idea where the shipment was, and if it was to ever make it to me, this could take months if at all. I checked in no less that 10 times with always the same response taking no responsibility whatsoever. Remember that the shipper was hired by them at my cost ($79). Finally, in late January 2023, I inquire again only to hear \u201cit went to your address but you rejected the delivery\u201d. Please note that never was I told that it would arrive, when and if a signature was required. Since I was traveling at the time there was no way it was \u201crejected\u201d. No notice of attempted delivery was left on my door. I only heard about the \u201cattempt\u201d when I checked in with the company. The next time a different service rep. Said that it finally returned to them. This occurred the week of February 7, 2023, 4 months after originally placing the order. Everyone has problems. What differentiates good and very bad companies is how they handle those issues and their level of communication. In case you\u2019re wondering if I\u2019d ever go near these guys again, the answer is obvious. Order from them at your own peril."

"You have switched courier to TNT. This has resulted in 5 cases gone missing, 6 or more bottles of Port broken, non standard replacing by TNT to cover up. All in all a disaster on a 100+ bottle order. I have many questions and none answered so far by PV or TNT."

"You have switched courier to TNT. This has resulted in 5 cases gone missing, 6 or more bottles of Port broken, non standard replacing by TNT to cover up. All in all a disaster on a 100+ bottle order. I have many questions and none answered so far by PV or TNT."

"Oh my goodness, we have been getting our wines from Portugalvineyards, for a few years now\r\nWe fell in love with Portuguese wine, while on holidays there \r\nPortugal vineyards, has the best wines ever\r\nOut of all the years in buying wine from them, we have just came across 1 wine, which we weren\u2019t to keen on, so that shows, just how great these wines are \r\nWe will always buy our wine from them \r\nGreat wines , fantastic price, and fast delivery service"

"Oh my goodness, we have been getting our wines from Portugalvineyards, for a few years now\r\nWe fell in love with Portuguese wine, while on holidays there \r\nPortugal vineyards, has the best wines ever\r\nOut of all the years in buying wine from them, we have just came across 1 wine, which we weren\u2019t to keen on, so that shows, just how great these wines are \r\nWe will always buy our wine from them \r\nGreat wines , fantastic price, and fast delivery service"