Portugalvineyards Reviews

"Order was lost in transit. I placed my order with Portugal Vineyards on 6 December 2024, and I was provided an estimated delivery date between 20 \u2013 27 December 2024. On 2 January 2025 I requested that Portugal Vineyards investigate the delay on my order. There response was \u201cit will be delivered\u201d and offered not additional information. On 5 January 2025 I contacted USPS to inquire about my package. On 6 January 2025 USPS informed me that I should have received the package on 29 December 2024, but could not deliver it because it was lost and\/or damaged beyond delivery. I then forwarded this information to Portugal Vineyards and inquired about either a refund or replacement order. On 7 January 2025 Portugal Vineyards replied by sending outdated tracking information from 28 December 2024. On 8 January 2025 I contacted Portugal Vineyards again to point out my previous emails, with message attachments clearly stating that USPS had already received the package but lost it. I pointed out that if Portugal Vineyards checks the current tracking information, they will see that the package is lost. As of 9 January 2025, Portugal Vineyards has only replied with \"we\u2019ll check with the courier\" (paraphrased). They did address my request for a refund or replacement order.\r\n\r\nIf by luck, USPS finds my package and is able to delivery it, I\u2019ll updated this review. But with the current wildfires engulfing Los Angeles which just started on 8 January 2025, I doubt my package is a priority or that it will be found. It\u2019s a First World Problem, but it\u2019s still annoying. The wine were meant to be Christmas presents.\r\n\r\nIt was my understanding that Portugal Vineyards insured their shipments so that if something like this happens, that the customer would receive a replacement or refund. As for the USPS, they are also at fault for this, but again with the Christmas Holiday rush, it has to be very common.\r\n\r\nFor those wondering why I didn't order the wine earlier, I had been trying to locate this wine online since November, but all the vendors I found were sold out or did not deliver to my address. It was not until 5 December 2024 that I found the wine in stock on Portugal Vineyards. I then placed the order on 6 December 2024. \r\n\r\nAs of today January 14, 2025. Portugal Vineyards has informed me they will provide a refund or a replacement order if USPS confirms it's lost. They keep insisting it's at USPS waiting to be delivered... Clearly they have ignored all the information I provided them that came from USPS showing the wine were lost. The company obviously does not take responsibility for lost orders even though they claim that they do. Aside from the screenshot of the tracking information showing the order was lost, I have emails from USPS stating the information, which was also forwarded to Portugal Vineyards.\r\n\r\nIt is my believe that the MO of Portugal Vineyards is to deny, deny, deny, until the customer gives up."

"How to start a poor review? I am a real estate investor in the US with better things to do than write a review. But in fairness to the other unwitting buyers out there, I think it\u2019s important for me to describe my unbelievably poor experience. On October 24, 2022 I ordered 5 bottles of very expensive white port wine at a cost of $448 plus $79 for shipping. My goal was to have them as gifts for the Holidays. When in late November and December with no delivery I began inquiring as to the whereabouts of my order, the lack of customer service was striking. Days and sometimes a week would go by with no responses. When a particular person who\u2019d handled my case would respond, they would say that \u201cit got lost in Madrid\u201d. Since I can buy good Port wine in the US, I suggested that the order be cancelled and a credit be issued to me. This person said that that couldn\u2019t happen until and if it got returned to them. Since no one had any idea where the shipment was, and if it was to ever make it to me, this could take months if at all. I checked in no less that 10 times with always the same response taking no responsibility whatsoever. Remember that the shipper was hired by them at my cost ($79). Finally, in late January 2023, I inquire again only to hear \u201cit went to your address but you rejected the delivery\u201d. Please note that never was I told that it would arrive, when and if a signature was required. Since I was traveling at the time there was no way it was \u201crejected\u201d. No notice of attempted delivery was left on my door. I only heard about the \u201cattempt\u201d when I checked in with the company. The next time a different service rep. Said that it finally returned to them. This occurred the week of February 7, 2023, 4 months after originally placing the order. Everyone has problems. What differentiates good and very bad companies is how they handle those issues and their level of communication. In case you\u2019re wondering if I\u2019d ever go near these guys again, the answer is obvious. Order from them at your own peril."

"You have switched courier to TNT. This has resulted in 5 cases gone missing, 6 or more bottles of Port broken, non standard replacing by TNT to cover up. All in all a disaster on a 100+ bottle order. I have many questions and none answered so far by PV or TNT."

"You have switched courier to TNT. This has resulted in 5 cases gone missing, 6 or more bottles of Port broken, non standard replacing by TNT to cover up. All in all a disaster on a 100+ bottle order. I have many questions and none answered so far by PV or TNT."

"Oh my goodness, we have been getting our wines from Portugalvineyards, for a few years now\r\nWe fell in love with Portuguese wine, while on holidays there \r\nPortugal vineyards, has the best wines ever\r\nOut of all the years in buying wine from them, we have just came across 1 wine, which we weren\u2019t to keen on, so that shows, just how great these wines are \r\nWe will always buy our wine from them \r\nGreat wines , fantastic price, and fast delivery service"

"Oh my goodness, we have been getting our wines from Portugalvineyards, for a few years now\r\nWe fell in love with Portuguese wine, while on holidays there \r\nPortugal vineyards, has the best wines ever\r\nOut of all the years in buying wine from them, we have just came across 1 wine, which we weren\u2019t to keen on, so that shows, just how great these wines are \r\nWe will always buy our wine from them \r\nGreat wines , fantastic price, and fast delivery service"