“How to start a poor review? I am a real estate investor in the US with better things to do than write a review. But in fairness to the other unwitting buyers out there, I think it’s important for me to describe my unbelievably poor experience. On October 24, 2022 I ordered 5 bottles of very expensive white port wine at a cost of $448 plus $79 for shipping. My goal was to have them as gifts for the Holidays. When in late November and December with no delivery I began inquiring as to the whereabouts of my order, the lack of customer service was striking. Days and sometimes a week would go by with no responses. When a particular person who’d handled my case would respond, they would say that “it got lost in Madrid”. Since I can buy good Port wine in the US, I suggested that the order be cancelled and a credit be issued to me. This person said that that couldn’t happen until and if it got returned to them. Since no one had any idea where the shipment was, and if it was to ever make it to me, this could take months if at all. I checked in no less that 10 times with always the same response taking no responsibility whatsoever. Remember that the shipper was hired by them at my cost ($79). Finally, in late January 2023, I inquire again only to hear “it went to your address but you rejected the delivery”. Please note that never was I told that it would arrive, when and if a signature was required. Since I was traveling at the time there was no way it was “rejected”. No notice of attempted delivery was left on my door. I only heard about the “attempt” when I checked in with the company. The next time a different service rep. Said that it finally returned to them. This occurred the week of February 7, 2023, 4 months after originally placing the order. Everyone has problems. What differentiates good and very bad companies is how they handle those issues and their level of communication. In case you’re wondering if I’d ever go near these guys again, the answer is obvious. Order from them at your own peril.”
“Beware!!!
Love the wines but now the custom and duty taxes have hit with DHL they have become too expensive and a poor company to deal with!!
Total extra charges from DHL were £96.69 which was more than 100% of the bill from Portugal Vineyards. The original invoice was for only 104.42 euros (around £93)!!! I contacted PV to see if they could help with the charges but they were not prepared to. When I requested a refund, they informed me that they would have to bring the wine back and charge me for this - plus any customs or duty costs that they would incur while importing back into Portugal would be passed to me... Therefore I was forced into paying the ridiculous custom and duty charges…🤬🤬🤬
My friends and I were regular customers but have decided to look elsewhere for our wines as PV gave us no warning that this would happen. We feel cheated by PV and warn any potential customers to be prepared to pay more than double that of your original invoice!!! 😔🙈”
“BEWARE - if you are ordering from the UK
I ordered a case of wine from here on 25/05/21 which arrived a few days later.
The Total cost for the wine including shipping to the UK was £100.54
I have today 18/06/21 received an Invoice from DHL
for Customs Duty / VAT Invoice for £96.32 for this order. This almost Doubles the price.
Which breaks down to
Duty £1.47
VAT £30.29
Other Levy £53.56
Extra Charges £11.00
Total £96.32
I have queried this with Portugal Vineyards who gave me a link to their small print in their Terms and Conditions.
If I had known about this I wouldn't have ordered from them.
BEWARE”
“Great Wines at Wonderful Prices!
I started using portugalvineyards.com in Nov 18 and love how easy it is but allow about 3 weeks for delivery!
TIP: Try by ordering a mixed box of 12 wines to find the one's that best suit your taste then sit back, enjoy your chosen wine and the great savings over buying locally, enjoy
I would highly recommend portugalvineyards.com”
“I just LOVE LOVE LOVE Portuguese wines, especially Noval Porto Tawny and Douro wines. I think that they are really very underrated and not well known.
However, the service of the Portugalvineyards is not acceptable. I never received any customer service and the box of wine I ordered took more than 1 month (!!!) to arrive from Portugal to Switzerland - so not at all to the other part of the world - by DHL (that should be a fast carrier??). Nobody ever explained to me the reason of the delay and according to tracking info, the box remained at Valencia customs for about 13 days. Never came to know why.
I love Porto wines, but I am not going to buy from this company evermore.”
“DO NOT ORDER FROM THEM
I placed my order on October 24th and on December 12th it has not been delivered! When I ordered they mentioned a delivery within maximum 15 working days or 3 weeks! The customer service is the worst that you could imagine. Instead to fix the issue they argue. I strongly believe that it is not a mistake based on the reviews already posted. This company intend to mislead customer. For a full understanding the shipping cost was more expensive than the two bottle ordered so not cheap.”
