2nd order in a row with issues! April order we received late, with rotting flowers - after 20 minutes talking to offshore customer support and 3 different agents, we received a 30% credit and redelivery, which was just "OK" in terms of value. The most recent order was a live plant for a birthday gift - I ordered on June 25th for June 28th delivery - nothing delivered - checking the order, the "due date" had been changed to July 5th - I emailed into the system, NOT wanting to call and waste time on the phone and promptly got an apology, a 30% credit and promise to deliver ASAP, which didn't happen until yesterday, July 3rd, but the card that was delivered was BLANK. There is a significant disconnect between ProFlowers and their FTD network! Placing orders is easy and fast, but the product delivered is far from what is shown on the website and geting help on the phone laborious.