“I have yet to receive my order because the delivery date is in September. The reason I'm replying now is to STOP any further emails from your company. The ordering process was very easy and I thank you for that.”
Thank you for contacting ProFlowers. We have unsubscribed your email. If there is anything further we can assist you with please contact our customer service.
“Love the flowers, but didnt receive on promised date. Dissappointing follow through. Although customer service did a fantastic job of making it right!”
Thank you for your input, Brent! We’re thrilled to hear you loved the flowers. We apologize for the mix-up with the delivery date and appreciate your understanding as we worked to make things right. Your feedback helps us improve!
Thank you for bringing this to our attention and taking the time to speak with us.If there's anything else we can help you with, please don't hesitate to let us know.
“You always provide high quality floral arrangements!
However, you failed to provide the same day delivery that you promised.
And, yes, you did refund the same day charge, but it was disappointing to have to wait the additional
day for delivery.”
Thank you for your feedback, R! We're glad to hear you enjoyed the quality of our floral arrangements. We sincerely apologize for the delay in your same-day delivery. We understand that it can be disappointing, and we appreciate your patience as we strive to improve.
“The order was easy to make, the delivery was right on schedule and the flowers were very lovely and colorful and very much appreciated. Thank you, will certainly continue to use Proflowers.”
Thank you so much for your lovely feedback, Margaret! We're delighted to hear that your order experience was seamless and that the flowers brought you joy.
Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.
Thank you for your wonderful review! We're thrilled to hear that ProFlowers exceeded your expectations. Your trust in us means everything, and we can’t wait to serve you again in the future!
“I got a voicemail the guy delivered them to the wrong place saying he took it next door. I missed the call but called back nearly seconds later multiple times and no answer. Then I reschedule out to proflowers online and they said they did not hear from the company that did the delivery and they will call me and nothing. I'll upload a photo below. Oh wait it was not delivered”
Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.
“Pro Flowers didn’t actually do the flowers. First disappointment. Local florist did. And they looked it. Next disappointment… wanted them delivered in a specific date. They were delivered 6 days before.
Totally unacceptable.
I’m done. I wrote and got no response.
Will not use them again.”
“I really like the website. It is very descriptive and informative on cost and what the plant/flower arrangement would look like. It is a very easy website to utilize.”
Thank you for your fantastic review! We're so glad you found our website easy to navigate and informative. Your feedback encourages us to keep improving and making your experience even better. We’re excited to help you with your future floral needs!
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“I expected my plant to be a little bigger,I picked second size little more money but wanted it to look good this plant was so embarrassing I also had credit from time before did not take credit off when u called said nothing can do”
Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.
Thank you for your great review, Lawrence! We’re delighted to hear that you found our flowers to be both good and reasonably priced. Your satisfaction means a lot to us, and we look forward to helping you celebrate special moments in the future!
“Thanks for getting the flowers to my friend on time. It was much needed. Had her birthday and lost her spouse in same week and this was my only gesture to do and it was great.”
Thank you for your heartfelt review, Gary! We're truly touched that our flowers could be a meaningful gesture during such a challenging time for your friend. Your support means a lot to us, and we're here for you whenever you need to brighten someone's day.
Thank you so much for your wonderful review! We're thrilled to hear that your wife loved the flowers. Your happiness is our top priority, and we can't wait to help you celebrate more special moments in the future!
“The order was supposed to be delivered on Mon. On Tues I was notified they could not find the address which is a nursing home. It was finally delivered on Wed. Not satisfactory at all.”
Thank you for bringing this to our attention and taking the time to speak with us.If there's anything else we can help you with, please don't hesitate to let us know.
Thank you so much for your fantastic review, Daniel! We're so glad to hear that you loved the flowers. Your support truly brightens our day, and we look forward to helping you spread joy again soon!
Thank you for your fantastic review, Charles! We're so glad to hear that your delivery was fast and on time. We always strive to provide timely service, and your feedback reassures us we're on the right track. Looking forward to serving you again soon!
