“We had an issue with the initial delivery. After providing feedback to customer service, they responded amazingly quick and had a new bouquet delivered a day later that was fresh and beautiful! Top notch customer service right there!”
Thank you for your thoughtful review, Holly! We're delighted to hear that our customer service team was able to resolve the delivery issue so quickly and that you enjoyed the fresh bouquet. Your feedback means a lot to us!
Warm regards,
Team ProFlowers
“This was absolutely the worst flowers I have ever sent. I spent a lot on this order with the deluxe version and it did not come close to what the numbers of flowers should have been. This was worse than I can buy at my supermarket with a top price paid. I have sent many Proflowers orders lately and some received rave reviews. But judging from this picture the recipient sent I will never chance them again. More than disappointed.”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“Very pleased with the flowers. They were high quality and the recipient loved them. I got a photo from her and I loved them too. The flowers included ranunculus, roses and anenomies. They were high colors just as promised.”
Thank you for the wonderful review! We're thrilled that both you and the recipient loved the flowers. It’s fantastic to hear that the vibrant colors and high quality met your expectations. We appreciate your support and can’t wait to assist you again!
Warm wishes,
Team ProFlowers
Thank you for your wonderful review, Dave! We're so glad to hear you were pleased with the quality and timely delivery. Your satisfaction is our priority!
Best wishes,
Team ProFlowers
“The flowers I ordered arrived on time however the bouquet delivered was a lot less full than I anticipated based on the pictures on the website. Really disappointing and when I called about it, the only option they provided was a $19 refund when I paid over $70. This is the second time this year I didn’t get what I expected so I will be using another site moving forward. I ordered from Proflowers but the card shows 1800Flowers. Perhaps that’s the issue.”
Thank you for your wonderful review, Janice! We're so pleased to hear that you enjoyed our service and the lovely arrangement. Your satisfaction is our top priority!
Warm wishes,
Team ProFlowers
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
Thank you so much for your wonderful review, Andrew! We're thrilled to hear that the flowers were delivered on time and that you found them beautiful. Your appreciation means the world to us!
Warm wishes,
Team ProFlowers
Thank you for your kind words, Frank! We're so glad you found the flowers nice, pretty, and inexpensive, and that they were delivered courteously. Your satisfaction truly makes our day!
Warm wishes,
Team ProFlowers
Thank you for your review! We're glad to hear that the flowers were appreciated and beautiful, even though they were delivered a bit late. Your feedback helps us improve, and we hope to serve you better next time!
Warm wishes,
Team ProFlowers
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
Thank you so much for your heartfelt review! We're truly glad to hear that the arrangement brought a smile to your friend's face during a tough time. It’s wonderful to know our flowers can brighten someone's day!
Warm regards,
Team ProFlowers
“I already submitted this review which in itself is troublesome. The product was horrible. The flowers looked old and withing 24 hours the flowers and the water smeeleed putrid. Like no flowers I ever smelled.”
A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“2nd order in a row with issues! April order we received late, with rotting flowers - after 20 minutes talking to offshore customer support and 3 different agents, we received a 30% credit and redelivery, which was just "OK" in terms of value. The most recent order was a live plant for a birthday gift - I ordered on June 25th for June 28th delivery - nothing delivered - checking the order, the "due date" had been changed to July 5th - I emailed into the system, NOT wanting to call and waste time on the phone and promptly got an apology, a 30% credit and promise to deliver ASAP, which didn't happen until yesterday, July 3rd, but the card that was delivered was BLANK. There is a significant disconnect between ProFlowers and their FTD network! Placing orders is easy and fast, but the product delivered is far from what is shown on the website and geting help on the phone laborious.”
Thank you for your review, Joyce! We're thrilled to hear that your daughter found the flowers lovely. We strive to make every delivery a bright moment.
Warm wishes,
Team ProFlowers
