“Normally no problems, but my last arrangement was out in a hot UPS vehicle for at least 9-10 hours on delivery day and some of the flowers had basically gotten almost flat, as if the heat softened them so much they just flattened out against the bottom of the box due to their own (very light but melty) weight. Aside from that, so many unhealthy looking buds I felt embarassed by the quality of my purchase as a gift. The recipient assured me they were lovely, but they were clearly just being polite. I've never had an issue with quality in the past, but this purchase has left me disappointed. Shipments should really come from a local florist instead of another state.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Thank you so much for your wonderful feedback! We're delighted to hear that the arrangement brought joy to your Mom's best friend. We truly appreciate your support!
“My order was made on a Friday to have flowers delivered on the following Tuesday, so plenty of time to organize it. The flowers were delivered the following day on Wednesday late afternoon. It's unaccpetable. The delivery date was for a specific reason and the flowers were in transit for two days; I can't imagine how fresh they must have looked!”
“The website showed the flowers in a vase. They arrived in a box and had to be arranged by my sister . It was not the joyful surprise I paid $125 for.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out if there's anything else we can help you with.
“I placed my order two days in advance for delivery to my sister in honor of her 89th birthday. The flowers were delivered at close to 7pm on her birthday. The sound of the broken vase in the box was enough to have the driver take the box - unopened due to worry of injury from broken shards - and give receipt for returned package. To date I have not had any notification of an apology or a credit for $100 + flowers. Very upsetting”
“I always order from you because the flowers are so much better than regular flowers,but this time they haven’t lasted 7 days and they are not lasting .”
Thank you for bringing this to our attention. A supervisor has reached out regarding your recent order. Please reach out to us if there's anything further we can help you with.
Thank you for your fantastic review, Joan! We're thrilled to hear that you loved the flowers and that they arrived right on time. We can't wait to help you create more beautiful moments in the future!
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“The delivery service left the arrangement on the sidewalk, near the street, not the house. No apparent attempt to deliver directly to residence so it sat outside, under plastic, for an unknown amount of time. Once recipient became aware, she called florist who was apologetic but didn’t offer to replace or waive delivery fee. Will not be using ProFlowers in the future.”
“With a one day lead the flowers were delivered a day late which wasn’t too bad because they arrived on the day of my anniversary. The flowers themselves were nice, fresh, and as advertised. Also, they were able to accommodate a change of delivery address without too much trouble.”
Thank you for your understanding and kind feedback, Greg! We're glad to hear the flowers arrived just in time for your anniversary and that you were satisfied with their quality. It’s also great to know our team was able to assist with your address change smoothly.
Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.
“I always order from Pro Flowers. I ordered the long stem orchids and they arrived on time. The person who I sent them to commented on how thrilled she was to see the box that they came in along with the vase. She said "the orchid stems are so fresh and beautiful"!! Pro flowers is the best.”
Thank you so much for your wonderful feedback, Rita! We're delighted to hear that the orchids made such a great impression.We can't wait to help you spread more smiles in the future!
“The flowers were brown, wilted, rotting, and even dead. I’ll say that customer service was prompt and courteous, but they insisted on sending a replacement rather than refunding my money. If the second bouquet isn’t up to scratch, I’ll be really frustrated. Very disappointing.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. If there's anything we can help you with, please don't hesitate to let us know.
“I was ready to give 5 stars after the team went above & beyond to correct a delivery problem.caused by a bad address. Unfortunately the flowers that were ultimately delivered were subpar in design & not at all matching what I ordered or the $70+ that I paid. It made me look cheap.
I understand the bouquet I originally ordered was not available at the corrected location and that the original forest was due compensation for their delivery attempts to to the wrong address. I would have rathered a partial refund than the delivered bouquet. At least then I could have selected my own alternative and not the last minute thrown together attempt. I have attached photos one is the bright bouquet I ordered. The other is the dismal & dank substitution.
I was very impressed with the customer service to get the flowers to the correct address. However, I am very disappointed in the end result.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
A supervisor has contacted you regarding your order. We were unable to leave a voicemail, but have also emailed you, so please reach out to us at your earliest convenience for further assistance.
“I ordered the largest arangement but the smallest was sent. I called and customer service said they would resend it but the recipient never got it.
Very disappointed.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“Though I've been a long-term customer of ProFlowers, I remain pleased with the selection and value for the money *except* for the excessive handling/special delivery fees.”
Thank you for being a loyal ProFlowers customer, Adolfo! We truly value your feedback and are glad to hear you appreciate our selection and value. We understand that handling and delivery fees can be a concern, and we are continuously working to improve our service.
Warm regards,
Team ProFlowers
