“I have yet to receive my order because the delivery date is in September. The reason I'm replying now is to STOP any further emails from your company. The ordering process was very easy and I thank you for that.”
Thank you for contacting ProFlowers. We have unsubscribed your email. If there is anything further we can assist you with please contact our customer service.
“Love the flowers, but didnt receive on promised date. Dissappointing follow through. Although customer service did a fantastic job of making it right!”
Thank you for your input, Brent! We’re thrilled to hear you loved the flowers. We apologize for the mix-up with the delivery date and appreciate your understanding as we worked to make things right. Your feedback helps us improve!
“You always provide high quality floral arrangements!
However, you failed to provide the same day delivery that you promised.
And, yes, you did refund the same day charge, but it was disappointing to have to wait the additional
day for delivery.”
Thank you for your feedback, R! We're glad to hear you enjoyed the quality of our floral arrangements. We sincerely apologize for the delay in your same-day delivery. We understand that it can be disappointing, and we appreciate your patience as we strive to improve.
Thank you for your great review, Lawrence! We’re delighted to hear that you found our flowers to be both good and reasonably priced. Your satisfaction means a lot to us, and we look forward to helping you celebrate special moments in the future!
Thank you for your kind review, Tyrone! We’re thrilled to hear that the delivery was prompt and that your family loved the flowers. We’d be delighted to serve you again in the future!
Warm wishes,
Team ProFlowers
“Ordered the 18 roses for my girlfriend’s birthday. Ordering was very easy and images looked great. My one major wish is to track the delivery process. There is no communication until delivered. Fortunately I was at the house at 5:05pm when they were delivered. The bouquet looked beautiful however most of the roses died two days later. Spending $150 I would expect them to last longer. Will question if I’ll order again in the future.”
Thank you for your feedback! We’re glad to hear that the ordering process was easy and that the bouquet looked beautiful upon delivery. We're sorry to learn that some of the roses didn’t last as long as expected, as we strive for quality in every arrangement. Your comments about delivery tracking are valuable to us, and we’ll be sure to pass them along. We hope you’ll consider us again in the future!
Thank you for your feedback, Wayne! We're sorry to hear that the arrangement didn't quite meet your expectations. We appreciate your understanding and are glad to know you found it nice. Your thoughts help us improve, and we hope to provide you with an even better experience in the future!
Warm regards,
Team ProFlowers
Thank you for your lovely review! We're so happy to hear that your granddaughter loved the flowers. Your appreciation means a lot to us, and we can’t wait to help you create more joyful moments in the future!
“Prices going up. Service going down. Can't seem to get flowers delivered on time. Last order was about three days late. You need to do better. When you have a "business" selected as the delivery location, you cannot deliver "sometime before 8pm". Need to add a fild in the odering section to add business close hours, etc.”
Thank you for bringing this to our attention and taking the time to speak with us. If there's anything else we can help you with, please don't hesitate to let us know.
“We had an issue with the initial delivery. After providing feedback to customer service, they responded amazingly quick and had a new bouquet delivered a day later that was fresh and beautiful! Top notch customer service right there!”
Thank you for your thoughtful review, Holly! We're delighted to hear that our customer service team was able to resolve the delivery issue so quickly and that you enjoyed the fresh bouquet. Your feedback means a lot to us!
Warm regards,
Team ProFlowers
Thank you for your kind words, Frank! We're so glad you found the flowers nice, pretty, and inexpensive, and that they were delivered courteously. Your satisfaction truly makes our day!
Warm wishes,
Team ProFlowers
Thank you for your review! We're glad to hear that the flowers were appreciated and beautiful, even though they were delivered a bit late. Your feedback helps us improve, and we hope to serve you better next time!
Warm wishes,
Team ProFlowers
Thank you for your review, Joyce! We're thrilled to hear that your daughter found the flowers lovely. We strive to make every delivery a bright moment.
Warm wishes,
Team ProFlowers
“I always order from you because the flowers are so much better than regular flowers,but this time they haven’t lasted 7 days and they are not lasting .”
Thank you for bringing this to our attention. A supervisor has reached out regarding your recent order. Please reach out to us if there's anything further we can help you with.
“With a one day lead the flowers were delivered a day late which wasn’t too bad because they arrived on the day of my anniversary. The flowers themselves were nice, fresh, and as advertised. Also, they were able to accommodate a change of delivery address without too much trouble.”
Thank you for your understanding and kind feedback, Greg! We're glad to hear the flowers arrived just in time for your anniversary and that you were satisfied with their quality. It’s also great to know our team was able to assist with your address change smoothly.
“Though I've been a long-term customer of ProFlowers, I remain pleased with the selection and value for the money *except* for the excessive handling/special delivery fees.”
Thank you for being a loyal ProFlowers customer, Adolfo! We truly value your feedback and are glad to hear you appreciate our selection and value. We understand that handling and delivery fees can be a concern, and we are continuously working to improve our service.
Warm regards,
Team ProFlowers
“The arrangement I sent to a friend was lovely, but maybe a bit smaller than I expected. Balloon and chocolates accompanied them, as I had ordered. Overall, I was pretty pleased with the result.”
