Thank you for bringing this to our attention and for your feedback. We do see that the refund was processed in line with your wishes. If there's anything else we can help you with, please don't hesitate to let us know.
“I expected my plant to be a little bigger,I picked second size little more money but wanted it to look good this plant was so embarrassing I also had credit from time before did not take credit off when u called said nothing can do”
Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.
“The order was supposed to be delivered on Mon. On Tues I was notified they could not find the address which is a nursing home. It was finally delivered on Wed. Not satisfactory at all.”
Thank you for bringing this to our attention and taking the time to speak with us.If there's anything else we can help you with, please don't hesitate to let us know.
“I received your message addressed to "Hi [first name]" I assume it's about the Sunshine and Joy Garden shipment. This is my third (and final) commentary on this order. I am a decades-long customer. The order we received had Kalanchoe flowers which were dead on arrival. I informed you and a new order was sent with the same result. Initially, I was offered a refund of the delivery fee which obviously would not cure the problem. The flowers had been taken inside immediately upon delivery and were not left outside in the sun. Perhaps there is an issue with your vendor/florist. WW”
“My friend has not received her flowers. You sent this survey at 2:51 pm. My friend had not received anything. At 4:45 I emailed asking what was happening and received an email at 5:11 pm that the local florist was checking their deliveries. At 7:15 I received an email that the flowers had been delivered. This was not a big flower holiday. I ordered these flowers last week. It should have been a priority. The arrangement did not look like the DELUXE one I paid for. There were no more flowers in this one than in the basic priced one. This was a very disappointing experience for me. I am very disappointed.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding a resoltuion. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“Been some time since i had ordered flowers but this was bad. Terrible service, deliverywas good but card was not included. Poor quality flowers wilted in 2 days”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I am normally pleased with ProFlowers but my recent order did not conform to what I ordered.
The pink/yellow/orange photo is what I ordered. The white and yellow arrangement is what arrived.
It’s not terrible, but it’s not what I ordered. This is the second time something like this has happened.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“The flowers weren’t delivered on time. One day late was acceptable because the road was closed due to a catastrophic house fire. The next day they weren’t delivered, then the delivery driver showed up without the flowers so they weren’t delivered finally delivered the next day.”
“In the past I have been very satisfied with using ProFlowers. However with this order which was delivered on 7/8/25 has raised flags. The receipiant contacted me and shared some photos. She noted upon opening, she noted the stems on the roses were extremely dry, some of the petals were already wilted or dried and some of the rose stems were broken. (see photos) Perhaps it would help to pack the flowers with some moisture material to prevent drying out.”
“I ordered flowers to be delivered today (July 10th) for my mother's birthday. I placed two orders on July 2nd and one (this one) was delivered yesterday - a day early- and now I get an email that the other won't be delivered until tomorrow which is a day late. I am very unhappy.”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“2nd order in a row with issues! April order we received late, with rotting flowers - after 20 minutes talking to offshore customer support and 3 different agents, we received a 30% credit and redelivery, which was just "OK" in terms of value. The most recent order was a live plant for a birthday gift - I ordered on June 25th for June 28th delivery - nothing delivered - checking the order, the "due date" had been changed to July 5th - I emailed into the system, NOT wanting to call and waste time on the phone and promptly got an apology, a 30% credit and promise to deliver ASAP, which didn't happen until yesterday, July 3rd, but the card that was delivered was BLANK. There is a significant disconnect between ProFlowers and their FTD network! Placing orders is easy and fast, but the product delivered is far from what is shown on the website and geting help on the phone laborious.”
“Definitely not worth $90, flowers weren't very lively, hoping they perk up, I think they could've been trimmed better and maybe some kind of Garnish, the worst bouquet I have got from Proflowers for sure.”
“While I like the flowers and items from ProFlowers, I do not like being charged TWICE for shipping. A customer should not have to pay more because a company has to split one order into two!”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“I fully expected that the delivery would have been before 5 pm , ideally the delivery would have happened before 12 noon. The delivery happened in the middle of a thunderstorm somewhere between 5 and 6 pm. Won't be doing this again. THANKS !”
A supervisor has reached out to you through voicemail and email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“Normally no problems, but my last arrangement was out in a hot UPS vehicle for at least 9-10 hours on delivery day and some of the flowers had basically gotten almost flat, as if the heat softened them so much they just flattened out against the bottom of the box due to their own (very light but melty) weight. Aside from that, so many unhealthy looking buds I felt embarassed by the quality of my purchase as a gift. The recipient assured me they were lovely, but they were clearly just being polite. I've never had an issue with quality in the past, but this purchase has left me disappointed. Shipments should really come from a local florist instead of another state.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“My order was made on a Friday to have flowers delivered on the following Tuesday, so plenty of time to organize it. The flowers were delivered the following day on Wednesday late afternoon. It's unaccpetable. The delivery date was for a specific reason and the flowers were in transit for two days; I can't imagine how fresh they must have looked!”
