I received your message addressed to "Hi [first name]" I assume it's about the Sunshine and Joy Garden shipment. This is my third (and final) commentary on this order. I am a decades-long customer. The order we received had Kalanchoe flowers which were dead on arrival. I informed you and a new order was sent with the same result. Initially, I was offered a refund of the delivery fee which obviously would not cure the problem. The flowers had been taken inside immediately upon delivery and were not left outside in the sun. Perhaps there is an issue with your vendor/florist. WW