I bought both my wife's engagement ring and eternity ring through this website, and on both occasions they have been fantastic. I am not a very organised person, but their customer service was the reason I was able to propose in new York - the team went all out to get that ring to me, on really limited time frames. They went above and beyond and even sent a bike courier out to ensure they could get the ring to me before my flight. With the most recent purchase they contacted me to ensure i got the product I wanted and my wife was brought to tears by the job they had done. They are polite, professional, and dedicated to getting it right. Having done my research I know that the ring I got would have cost me three times that at a local retailer. These are important purchases, I would wholeheartedly recommend using them. Dean