Quality Diamonds Reviews

Name: Quality Diamonds
Address: Quality Diamonds, 1st Floor, 2 Copperhouse Ct, Caldecotte, Milton Keynes, Buckinghamshire
Rating: 4.96

5.0 Rating 969 Reviews

100 %

of reviewers recommend Quality Diamonds

Company Reviews

Metrics

Info

5.0

Based on 969 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quality Diamonds:

Quality Diamonds are wholly committed to providing the very best diamond-buying experience. Specialising in diamond engagement rings, diamond earrings, wedding rings and custom jewellery, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry. Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.

Visit Website

Phone:

203 7733 511

Email:

sales@qualitydiamonds.co.uk

Location:

Quality Diamonds, 1st Floor,
2 Copperhouse Ct, Caldecotte,
Milton Keynes
Buckinghamshire
MK7 8NL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

Helpful Report

Posted 2 days ago

“Beautiful lab diamond received next day! I was contacted as my chosen diamond was no longer available, and a suitable alternative was quickly offered and shipped out to me. I'll definitely be back for more in the future.”

Helpful Report

Posted 1 week ago

Thank you for your lovely review, Christine! We're so glad to hear that you received your beautiful lab diamond so quickly and that our team was able to assist you with an alternative. We truly appreciate your kind words and look forward to welcoming you back for your future purchases!

Posted 1 week ago

“Hi there,I was veryhappy with the diamond and packaging and paperwork and lovely box it came in,the only thing I wasn't happy with was delivery time,I ordered on 10th August and was told would be delivered 23rd,but had to call and email on 25th and got it on 27th,4 days late but also I had to call as I got no email or correspondence since I ordered it on 10th August, yours sincerely j,macmillan”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback, James. We’re delighted to hear you were pleased with the diamond, packaging, and presentation, but we’re very sorry about the delay and lack of communication regarding your delivery. That’s not the level of service we strive to provide, and we’ll review what went wrong to ensure this doesn’t happen again. We truly appreciate your patience and your kind words about the diamond itself, and we hope to serve you better in the future.

Posted 1 week ago

“It was my first time using Quality Diamonds, if I knew purchase a quality diamond was this easy I would have done it years ago. Paul was extremely helpful in giving advice on how to remount the diamond back into my wife's engagement ring. I wouldn't hesitate in using them again.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience, Jerry! We're thrilled to hear that your first purchase with us was so smooth and enjoyable. It's fantastic to know that Paul was able to help you with the remounting process! We can't wait to serve you again in the future.

Posted 1 week ago

“Our experience with Quality diamonds was fantastic! Of course my ring is perfect and exactly what I wanted but what really made this experience special was the customer service. The team was incredibly helpful, patient, and knowledgeable, guiding me through every step without any pressure. Daniel specifically truly cared about helping me find the perfect ring, and it shows in both the quality of the diamonds and the care they put into the whole process. I couldn’t be happier with my purchase and the amazing service I received. Highly recommend to anyone looking for beautiful diamonds and a stress-free buying experience!! Thank you so much!”

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Posted 3 weeks ago

Thank you so much for your fantastic review, Sophia! It warms our hearts to hear that you had such a positive experience with our team. We're thrilled that Daniel was able to assist you in finding the perfect ring and that you appreciated the level of care and knowledge he provided. Your satisfaction means the world to us, and we appreciate your recommendation!

Posted 1 week ago

“We bought our engagement and wedding rings from Quality Diamonds. Great service, beautiful jewellery and unbeatable prices. I absolutely recommend.”

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Posted 3 weeks ago

Thank you for your wonderful review, Sharon! We're delighted to hear that you chose us for both your engagement and wedding rings. Your recommendation means so much to us!

Posted 1 week ago

“Excellent service and communications from all who helped me design and purchase a ruby & diamond ring for my wife. All deadlines met. This is the 2nd time I've use QD, abd I doubt it will be the last!”

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Posted 4 weeks ago

Thank you for your wonderful review, Simon! We're thrilled to hear that you had a great experience designing and purchasing a ruby and diamond ring for your wife. It's fantastic that our team met all your deadlines, and we truly appreciate your trust in us for a second time. We can't wait to assist you again in the future!

Posted 1 week ago

“Once again Paul , Amber and the team have supplied a unique and amazing ring stunning. Thank you”

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Posted 4 weeks ago

Thank you so much for your wonderful review, Anthony! We're thrilled that Paul, Amber, and the team were able to create a stunning ring for you. Your satisfaction is our top priority, and we truly appreciate your continued support.

Posted 1 week ago

“Excellent customer service. Good end result. Happy fiance. Straightforward approach to selling engagement rings.”

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Posted 1 month ago

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our customer service and that your fiancée is happy with the result. We strive to keep things straightforward and enjoyable for our customers!

Posted 1 month ago

“Great people great service honest and sincere. Thoroughly enjoyed the experience. Could go out for a pie and a pint with these guys 😄”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Mike! We're thrilled to hear you enjoyed your experience with us and felt the genuine warmth from our team. We'd surely love to grab that pie and pint with you anytime!

Posted 1 month ago

“Absolutely brilliant service , quality of product was 5 star , highly recommend .”

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Posted 1 month ago

Thank you so much for your review, Gary! We're overjoyed to hear that you found our service to be absolutely brilliant, and that the quality of our products met your expectations. Your recommendation means the world to us!

Posted 1 month ago

“I wish I could award six stars ****** Daniel in the Hatton Garden office was absolutely fantastic. His knowledge on diamonds was outstanding and nothing was too much trouble for him and his assistant- Amber. I will definitely be back for more sparklers!”

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Posted 1 month ago

Thank you so much for your glowing review, Jayne! We’re absolutely thrilled to hear that Daniel and Amber made your experience so memorable with their exceptional knowledge and support. We can’t wait to welcome you back for more beautiful sparklers in the future!

Posted 1 month ago

“Outstanding service. Transparent, good value, helpful and willing to help achieve exactly what I wanted to create.”

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Posted 1 month ago

Thank you for your wonderful review, Andrew! We’re delighted to hear that you found our service to be transparent and helpful in bringing your vision to life.

Posted 1 month ago

“My son bought an engagement ring from Quality Diamonds. Fantastic service, kept us informed every step of the way as we ordered online it could have been tricky, however the team did everything possible to make sure the purchase went smoothly. Highly recommend, she said yes!! 🥳”

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Posted 1 month ago

Thank you so much for your fantastic review, Marie! We're thrilled to hear that our team was able to make your online experience smooth and memorable. Congratulations to your son and his partner on this exciting milestone - what a joy to know she said yes!

Posted 1 month ago

“Excellent service and communication from Paul with order completed on time.”

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Posted 1 month ago

Thank you for your review, Thomas! We’re so pleased to hear that Paul provided excellent service and communication throughout your order. Delivering a timely experience is important to us, and we're glad we could meet that standard.

Posted 1 month ago

“Daniel has been an absolute pleasure to deal with. From the first enquiry, to a few visits, his knowledge, expertise, and support was nothing short of incredible. Daniel ensured a smooth process during what has been a very hectic time in my personal life (moving abroad). Thank you for helping me to get to this point. All that's left now is to propose!”

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Posted 1 month ago

Thank you so much for your kind words, Connor! We’re delighted to hear that Daniel was able to provide you with the support and expertise you needed during such a hectic time. It’s truly an honor to assist you in this special journey. Best of luck with your proposal, exciting times ahead!

Posted 1 month ago

“The whole process was smoother than I ever could’ve imagined. The ring was amazing leaving everyone happy. Sales Director Paul was extremely attentive & I have already recommended the company to friends. If you are looking for an engagement ring, you must consider Quality Diamonds!”

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Posted 1 month ago

Thank you so much for your fantastic review, Samuel! We're thrilled to hear that the entire process exceeded your expectations and that Paul was able to assist you attentively. It's wonderful to know that the ring brought so much happiness to you and those around you. We truly appreciate your recommendations and look forward to helping your friends find their perfect pieces!

Posted 1 month ago

“End to end experience was fantastic. Fairly priced products and great customer service”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Daniel! We're delighted to hear that you had such a great experience with us and that our pricing and customer service met your expectations.

Posted 1 month ago

“Amazing service absolutely love my custom engagement ring, the diamonds are incredible and so well priced. Thank you all again!”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely feedback! We're thrilled to hear you love your custom engagement ring and that the diamonds exceeded your expectations. It was a pleasure to be part of such a special piece - thank you again for choosing us!

Posted 1 month ago

“Another great purchase from quality diamonds This is my third purchase; in the first a new engagement, wedding and maternity ring were manufactured after a theft. I’ve been so happy with them! The team were very patient until we had an engagement ring almost identical to the custom made ring that was stolen. They even sent a resin ring to be sure I was happy with the design. I then purchased matching princess cut diamond earrings. They are gorgeous. Finally, I have just purchased a custom made princess cut pendant. So pleased, again detailed CAD images allowed and tweaks before manufacture. All my diamonds have GIA certificates, having had rings stolen I now know how important that can be. Thanks so much Paul, Daniel and Amber!”

Helpful Report

Posted 1 month ago

Thank you so much for your continued trust and kind words! We’re truly honoured to have helped you recreate such meaningful pieces after a difficult experience, and it’s wonderful to hear how happy you’ve been with everything. Your attention to detail and appreciation for the process made working with you a pleasure. We’ll be sure to pass your thanks on to Paul, Daniel, and Amber - they’ll be delighted!

Posted 1 month ago

Quality Diamonds is rated 5.0 based on 969 reviews