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Quality Diamonds Reviews

5.0 Rating 773 Reviews

100 %

of reviewers recommend Quality Diamonds

Company Reviews

5.0

Based on 773 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Quality Diamonds:

Quality Diamonds are wholly committed to providing the very best diamond-buying experience. Specialising in diamond engagement rings, diamond earrings, wedding rings and custom jewellery, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry. Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.

Visit Website

Phone:

203 7733 511

Email:

sales@qualitydiamonds.co.uk

Location:

Quality Diamonds, 1st Floor,
2 Copperhouse Ct, Caldecotte,
Milton Keynes
Buckinghamshire
MK7 8NL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality diamonds was very professional and responded quickly to my request and questions. Thank you Paul and Amber”

Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“Purchased an engagement ring and both bands from Quality Diamonds. Service was excellent and made at ease when decided what to purchase. Would happily return for future jewellery!”

Posted 1 year ago

Thank you for you review!

Posted 1 year ago

“Good customer service but there was an undisclosed 2 week lead time on delivery of jewel. Not an issue for me or likely going forward with this in mind but might have been an issue for someone on a timeline.”

Posted 1 year ago

Thank you for your review

Posted 1 year ago

“Hi,would have given 5 stars with excellent communication, service and customer sevice from Paul, Daniel and Amber and her team. But we wanted a diamond only, selected one and paid, only to find out it was unavailable, we were offered multiple others and selected another it was out, selected number 3 it was out on approval. I found a diamond myself, told Paul and he secured it. It was in the USA so took a while to get to Quality Diamonds, but once there it was checked to be ok and posted the same afternoon, and I received before 9 the following morning, thanks again for your efforts”

Posted 3 years ago

“Honest advice, happy with the end product. Some minor post sale admin difficulties, but overall, would recommned”

Posted 3 years ago

“Great quality product (platinum diamond studs), and would buy from again. One star lost due to the the website/ordering process which could be improved: 1. When booking it offers dates for delivery but no limitations (first date loaded was two weeks after the ordering date, but there was nothing that would stop me from having brought that forward to the next day, which would be unfeasible for a custom product, so I left it at two weeks) 2. Email confirmation states you can check on the status of the order by logging in. The order status hadn't changed before I actually received the product, so this feature didn't work. 3. Due to lack of updates via this feature, I contacted the team via email three times, and spoke with Paul twice. First time I was told one of the diamonds I had ordered could not be located. I agreed to switch it out for an equivalent, I was told Paul would email me a comparison between the diamond I had ordered and the replacement - this did not happen. Second time I emailed a few days later, I was phoned by Paul as it transpired the second diamond and replacement was delayed in the post, and I was offered to wait, or I could again replace these diamonds for equivalents - which I did. Third time was to confirm that the product had been despatched as I was waiting in for delivery - it was, and I was given the tracking number. I was not pushed into changing the diamonds, and was told I could wait, and also if when the product came through if I was unhappy they would be willing to switch the diamonds over once they had arrived. Product received is good quality, the fitting looks lovely, and happy with the GIA replacement diamonds - they were of the same weight and same or above quality as ordered on the qualities I was focused on. So, some room for improvement with the website, and with pro-active communication (not sure when they would have contacted me about the issues, if I hadn't contacted them for updates), but I'm happy with the outcome and would buy from again.”

Posted 3 years ago

“Great service, however the ring arrived 4 days later than expected. Also the package had a label on it which said "Quality Diamonds", so be aware that you should be careful that your partner isn't the one recieving the package since its not completely anonymous. But all in all a good experience.”

Posted 4 years ago

“Customer service was excellent and product what brilliant however was a slight delay with dates for collection but was handled very well! 100% would recommend to anyone considering purchasing these types of products”

Posted 5 years ago

“A very professional service with experienced and knowledgable advisor who guided me through the process of purchasing my diamond. I will be buying again in the future and will definately be using Quality Diamonds again.”

Posted 5 years ago

“I was disappointed to learn that the diamond ordered was no longer available. However a beautiful alternative was sought relatively quickly. Another disappointment was the finished ring was not made to the size ordered. This again was corrected very quickly. Without these problems the review would have scored five stars as I was very pleased with the service received.”

Posted 5 years ago

“The best prices I've found online, and quick online ordering system. I had to prompt to get a delivery update and think that a more regular communication to let me know everything was being handled on time on this would have been helpful, however the returns process was very quick and efficient (the ring was incorrect due to my wrong choice of width, not the quality of the jewellery which is very good!) and I'll be re-ordering the correct ring from you shortly once my refund has been processed. Thank you,”

Posted 5 years ago

“Very helpful service. Explained everything clearly and were very transparent. Helped me get the ring I wanted. Thanks!”

Posted 6 years ago

“Have bought 4 1-2ct diamonds. First one 2011 to my wife and still married. Very good service. No need to check anywhere else. Petter”

Posted 7 years ago

“For my wife's birthday we tried all the usual high street jewellers to get some diamond earrings, but with no success. I found Quality Diamonds on yell.com and made the appointment. The service was superb and everything was explained clearly. We never felt pressured into buying and the whole experience was much better than the high street. I would use them again and will be recommending to others.”

Posted 8 years ago

“Beautiful craftmanship delivered ahead of time. No complaints with product. Company not very timely with email responses. Ok by phone.”

Posted 8 years ago

“Very quick service, delivered exactly when they said they would”

Posted 9 years ago

“I guess I didn't really know a lot about diamonds when I started and I did everything in a rush so was glad to find a company that were reliable and who delivered a really good product. I chose QD initially as they had a great website with a nice choice of rings at competitive prices and then went to visit them at Hatton Garden. They gave me good advice without being pushy and I was delighted with the outcome as was my fiancée. I was also really happy with their after sales care.”

Posted 9 years ago

“With so many diamonds to choose from and no catalogue to select a setting or chain from the spec wasn't easy to decipher. The style of chain I ended up with wasn't the one I'd understood I'd asked for, but I'm happy that the piece looks great and won't be changing it. I'd definitely use again, as the service and quality are still good.”

Posted 9 years ago

“Quality diamonds were very helpful we had to travel up to London, we sat down with the sales team and were shown many different styles and combinations to help us get exactly what we wanted! They even suggested a few things and we even decided to revamp our engagement ring and had a matching wedding ring made! Both very happy with the end result.”

Posted 9 years ago

“Thanks to Paul for his patience and attention to detail!”

Posted 10 years ago

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Quality Diamonds is rated 5.0 based on 773 reviews