Quality Diamonds Reviews

Name: Quality Diamonds
Address: Quality Diamonds, 1st Floor, 2 Copperhouse Ct, Caldecotte, Milton Keynes, Buckinghamshire
Rating: 4.96

5.0 Rating 949 Reviews

100 %

of reviewers recommend Quality Diamonds

Company Reviews

Metrics

Info

5.0

Based on 949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quality Diamonds:

Quality Diamonds are wholly committed to providing the very best diamond-buying experience. Specialising in diamond engagement rings, diamond earrings, wedding rings and custom jewellery, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry. Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.

Visit Website

Phone:

203 7733 511

Email:

sales@qualitydiamonds.co.uk

Location:

Quality Diamonds, 1st Floor,
2 Copperhouse Ct, Caldecotte,
Milton Keynes
Buckinghamshire
MK7 8NL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a diamond engagement ring (without consulting the intended fiancee....). I was given excellent advice over the phone regarding sizing and styles etc. The website was very comprehensive with lots of different syles of rings and diamond choices. I particularly liked being able to choose a particular diamond (the website information about diamond grades was very useful) and matching it to a ring. My fiancee loves the ring and it fitted perfectly. The fact that the price was around half of the high street price was an added bonus! All in all, I'm very happy with my purchase and I can honestly recommend the company.”

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Posted 4 months ago

Thank you for your wonderful review, David!

Posted 4 months ago

“Excellent product and service from this company”

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Posted 4 months ago

Thank you for your review!

Posted 4 months ago

“Sadly QD didn't get anywhere near to my expectations. Having spent 12.5k, they first didn't have a good choice of settings, and I had no choice but to go 'bespoke' for a basic band. They made a very poor, thin and flimsy band after I repetitively stated I didn't want thin, that is absolutely ridiculous holding my 1.3 carat diamond. They scrimp on gold having quoted me a 'minimum of £1,200' for a simple circle with 4 simple claws using just over 3g of metal (i queried the small weight) and saying the price will possibly increase at the end, on their quote. Ruined my engagement and wouldn't let me change it without my poor partner knowing how upset I was. I wished to keep it from him as he would be crestfallen had he known how dissatisfied I was with the band given my insistance throught not wanted a thin band, and even more so if he knew how one member of staff who was absolutely lovely at their Birmingham office, quickly changed when a problem arose. They ruined my engagement and I have the most silliest of rings. I had a director subsequently reach out having submitted a review elsewhere, after I stated the ring was too small and is painful and digging in,and he stated it was probably the CAD program!”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience, albeit a disappointing one. We sincerely apologise that our service did not meet your expectations. We truly appreciate your feedback as it helps us understand where we need to improve. We are sorry to hear about the issues with the band and the concerns you had regarding its thinness and weight of gold. It is clear that we did not listen closely enough to your needs, and we regret that this has impacted your engagement experience. We would love the opportunity to make this right for you and are happy to remake the ring, whether it's a redesign, an adjustment, or any other solution that ensures you feel happy and satisfied. Thank you once again for your feedback. We hope to hear from you soon so we can work together to make this right.

Posted 4 months ago

“Exceptional brilliance, unmatched craftsmanship, and superior quality, these rings are truly a cut above the rest. Whether as a symbol of love, a statement of style, or a cherished gift, their beauty speaks for itself. Plus, the knowledgeable and friendly staff at Quality Diamonds make the experience even more special with their expert guidance and impeccable service. Highly recommended for those who appreciate true luxury and elegance.”

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Posted 5 months ago

Thank you for your wonderful review, Malcolm!

Posted 5 months ago

“We can’t praise highly enough the service provided by Quality Diamonds. No hard sell. Just great advice from start to finish. We are delighted with the ring we purchased.”

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Posted 5 months ago

Thank you for your lovely review, Gary! We're so pleased to hear about your experience with QD

Posted 5 months ago

“Excellent service every time, thank you”

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Posted 5 months ago

Thank you for your review!

Posted 5 months ago

“Everything was great and my diamond is beautiful”

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Posted 5 months ago

Thank you for your review!

Posted 5 months ago

“Great service, I love the transparency of information on the choice of diamonds. The necklace I bought looks lovely and appears to be well made. I would recommend Quality Diamonds.”

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Posted 5 months ago

Thank you for your lovely review!

Posted 5 months ago

“Excellent service and the most Beautiful stone purchased- thank you Paul S and all communicated with both email telephone”

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Posted 5 months ago

Thank you for your review, Barbara!

Posted 5 months ago

“Daniel from quality diamonds was incredibly helpful. He and team were able to pull something together for me on incredibly short notice. I was over the moon by the service provided by them, and equally as pleased with the final product they provided. Thank you again, for being so accommodating on short notice.”

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Posted 5 months ago

Thank you for your wonderful review!

Posted 5 months ago

“Choosing a diamond couldn't have been easier. The website is very user friendly and the purchasing process was simple, professional and efficient. I'd happily recommend.”

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Posted 5 months ago

Thank you for your review!

Posted 5 months ago

“I researched buying an engagement ring including going abroad to buy thr right ring , at a value for money price point. Quality Diamonds came out top. The information was thorough and clear. I was not disappointed when we met for our appointment in London. We had a lovely day. Quality Diamonds thank you for giving an ethical, fair and value for money service.”

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Posted 5 months ago

Thank you for your wonderful review, Steve! We're so glad you chose us for such a special purchase : )

Posted 5 months ago

“I was very impressed with the service & advice I received”

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Posted 6 months ago

Thank you for your review!

Posted 5 months ago

“Everything was just exceptional with prices that are hard to beat!”

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Posted 6 months ago

Thank you for your review!

Posted 6 months ago

“Ecstatic with my purchase from Quality Diamonds. When I bought my fiancés engagement ring, I sat with Daniel who was super knowledgeable and really patient. We found the perfect one and she loved it. Pricing was really competitive as well. Win win.”

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Posted 6 months ago

Thank you for your review, Scott!

Posted 6 months ago

“After researching a number of sites I settled on Quality Diamonds as their reputation was very good. I was not disappointed. I ordered emerald cut diamond ear rings for my partner. I really liked being able to choose the diamonds. I was contacted by Paul who suggested I change one of the chosen diamonds as the measurements were a little different and suggested a more expensive diamond which he gave to me at the original price quoted. The earrings are magnificent, such a sparkle! The workmanship and service were fantastic and I would highly recommend Quality Diamonds. Really delighted.”

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Posted 6 months ago

Thank you for your wonderful review and recommendations! We're so pleased to hear about your experience with us : )

Posted 6 months ago

“Thorough introduction to the diamonds and swift process in picking one! Thank you Daniel :)”

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Posted 6 months ago

Thank you for your review, Lance!

Posted 6 months ago

“I was faced with crazy deadlines, Paul assured me it was possible and he kept his word, even with my anxiety getting in the way!! Thank you for an amazing diamond ring! Hope she's as excited as I am..”

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Posted 6 months ago

Thank you for your review, Anton!

Posted 6 months ago

“As always stunning work and quality from the team and great comms from Daniel! Somewhere I will always go back to.”

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Posted 6 months ago

Thank you for your wonderful review, Henry!

Posted 6 months ago

“Thank you so much for your help, we’ve learnt a lot and over the moon with my ring :)”

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Posted 6 months ago

Thank you for your lovely review, Danielle!

Posted 6 months ago

Quality Diamonds is rated 5.0 based on 949 reviews