Absolutely first class service. Paul is an expert and took time to explain all aspects of the process to us. He also listened to what we wanted and found us the perfect diamond. At no point did we feel under pressure or any obligation to buy. Their office is very calm and they source their stock online, which means it is less frenetic than other stores in Hatton Garden. I had spoken to Ray online before the appointment and he was also fantastic and explained the whole process thoroughly. The diamond looks amazing and is complemented by the setting we chose. We also bought our wedding rings at the same time and got money off because we had bought the engagement ring there. In addition, they offer to clean all rings for free before the wedding, so that they look perfect on the big day. I cannot recommend this company highly enough. I will not waste my time looking at other companies next time I want to buy a quality piece. In short, one of the best experiences of my life!